WFM Scheduling Specialist — Forecast & Insights (Onsite)

J-K Network Services; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO Company in Muntinlupa is seeking a Process Associate Specialist to oversee workforce and resource planning. The ideal candidate should have a Bachelor's degree and at least 3 years’ experience in Workforce Management. Responsibilities include forecasting call volumes and mitigating potential issues with staffing needs. The position offers benefits including HMO for employees and dependents from day one, quarterly performance bonuses, and ample leave days.

Qualifications

• Bachelor Degree Holder.
• At least 3 years of experience in Workforce Management in a BPO/Shared Services company.
• Familiarity with WFM Scheduling tools is an advantage.

Responsibilities

• Oversee workforce and resource planning for business units.
• Identify potential issues and opportunities early.
• Communicate trends, risks, and recommendations using data.

Skills

Workforce Management experience

Communication skills

Analytical skills

Education

Bachelor Degree

Tools

Verint

Genesys

IEX

Aspect

Job description

A leading BPO Company in Muntinlupa is seeking a Process Associate Specialist to oversee workforce and resource planning. The ideal candidate should have a Bachelor's degree and at least 3 years’ experience in Workforce Management. Responsibilities include forecasting call volumes and mitigating potential issues with staffing needs. The position offers benefits including HMO for employees and dependents from day one, quarterly performance bonuses, and ample leave days.