WFM & Scheduling Specialist - Onsite Alabang | HMO Day1, Bonus

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A staffing solutions provider in the Philippines is seeking a Process Specialist to optimize workforce management onsite in Alabang. The ideal candidate will hold a Bachelor's degree and have 3 years of experience in workforce management, particularly in the BPO industry. Responsibilities include creating staffing models and forecasts, providing analytical support and resource planning, and building relationships with business partners. Competitive benefits include HMO coverage and performance bonuses.

Qualifications

• Bachelor's degree graduate in any field.
• 3 years of WFM experience in BPO/shared services.
• Strong knowledge in MS Office Tools, particularly Excel.
• Experience with Scheduling, Capacity planning, forecasting, and reporting.

Responsibilities

• Ensure optimal staffing by creating forecasts and staffing models.
• Provide resource planning oversight to divisional business units.
• Build effective working relationships with business partners.

Skills

WFM experience

MS Office Tools (Excel)

Scheduling

Capacity planning

Forecasting

Education

Bachelor's degree

Tools

WFM Scheduling tools (Verint, Genesys, IEX, Aspect)

Job description

A staffing solutions provider in the Philippines is seeking a Process Specialist to optimize workforce management onsite in Alabang. The ideal candidate will hold a Bachelor's degree and have 3 years of experience in workforce management, particularly in the BPO industry. Responsibilities include creating staffing models and forecasts, providing analytical support and resource planning, and building relationships with business partners. Competitive benefits include HMO coverage and performance bonuses.