WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

J-Recruit Recruitment Agency; Manila; Remote; PHP 245,520 - 669,600; Full time

Benefits offered by this job

Competitive salary

Work from home

Independent Consultant Agreement

Job summary

A recruitment agency is seeking candidates for WFH Gaming Customer Service and Team Lead positions to support players in online gaming. Responsibilities include responding to inquiries, mentoring team members, and ensuring service quality. Candidates with a passion for gaming and strong customer service skills are preferred. Salary ranges from 22,000 to 60,000 PHP. Flexible hours are included.

Qualifications

• Previous customer service experience, preferably in gaming.
• Strong problem-solving and critical thinking capabilities.
• Willingness to work shifts, including nights and weekends.

Responsibilities

• Respond to player inquiries and provide accurate information.
• Mentor and develop team members while ensuring quality operations.

Skills

Customer service experience

Problem-solving skills

Empathy

Knowledge of online gaming trends

Leadership skills

Communication skills

Tools

CRM systems

Job description

WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

Manila, Philippines

₱ 22,000.00 - 60,000.00 (Philippine Peso)

Job Openings WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

About the job WFH Gaming Customer Service /Team Lead | US Market | FAST HIRING

Overseas Online Gaming Company is Hiring!

Work From Home | Full-Time | Competitive Salary + Allowances

We are an overseas company looking for

• Customer Service Representatives - Salary Range: 22,000 40,000 PHP
• Customer Service Team Leads - Salary Range: 45,000- 60,000 PHP

to support our online casual gaming products in the international market (mainly Europe and the U.S.).where you will support players of sweepstakes-style games (such as slots and poker) and skill-based games (such as solitaire and bingo). While these games include top-ups and cash reward redemptions, they are fully compliant products and not classified as gambling.

Positions Available

1. Game Customer Service Representative

Responsibilities:

• Respond promptly to player inquiries and provide accurate information.
• Assist with gameplay, account, and payment issues.
• Provide guidance on game rules, strategies, and promotions.
• Track and document player issues using support tools.
• Escalate complex cases to relevant teams.
• Monitor player feedback to improve products.
• Stay up to date with game updates and promotions.
• Contribute to improving support processes.

Requirements:

• Previous customer service experience (gaming industry preferred).
• Strong problem-solving and critical thinking skills.
• Empathy and patience in dealing with players.
• Familiar with support tools/software.
• Able to work shifts (24/7 support, including nights, weekends, holidays).
• Passion for gaming and knowledge of online gaming trends.

Salary Range: 22,000 40,000 PHP

2. Game Customer Service Team Lead

Responsibilities:

• Act as top-tier support and escalation point for your team.
• Mentor, coach, and develop team members.
• Ensure high-quality, efficient customer service operations.
• Handle escalations, manage reports, and monitor productivity.
• Collaborate across teams to improve performance.
• Conduct huddles, meetings, and reporting.

Requirements:

• 2-3 years experience managing a team.
• Strong leadership, communication, and problem-solving skills.
• Experience with CRM systems and remote team management.
• Ability to multitask and work under pressure.
• Coaching and performance development skills.

Salary Range: 45,000- 60,000 PHP

Additional Compensation & Benefits

WFH mode (Work From Home)

Independent Consultant Agreement

Apply Now or send your resume to

Email: [e-mail]
WhatsApp /Telegram : [phone]