Player Experience Specialist - Gaming (100% WFH - Philippines)

Private Advertiser; Metro Manila; À distance; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Private Advertiser in the Philippines seeks a Player Experience Specialist for a 100% work-from-home role. You will respond promptly to players’ inquiries, explain game features, and guide players through common issues.

You will troubleshoot together with players, document interactions, escalate complex problems with Dev/QA, monitor feedback for trends, and help improve customer-support processes. Stay updated on game updates and promotions.

Qualifications

• Respond promptly and professionally to players' inquiries.
• Explain game features and provide guidance on promotions and rules.
• Troubleshoot and resolve gameplay issues and account problems.

Responsabilités

• Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support to players on game rules, strategies, and promotions.
• Document and track player interactions and issues using our designated customer support tool.
• Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
• Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
• Contribute to developing and improving customer support processes and resources.

Description du poste

Player Experience Specialist - Gaming (100% WFH - Philippines)

• 1、Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• 2、Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• 3、Provide guidance and support to players on game rules, strategies, and promotions.
• 4、Document and track player interactions and issues using our designated customer support tool.
• 5、Collaborate with other teams, including the development and quality assurance teams, to **escalate** and resolve complex player issues.
• 6、Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• 7、Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
• 8、Contribute to developing and improving customer support processes and resources.