Team Leader (Gaming)

Reliasourcing; Pasay; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid training

Job summary

A customer service provider seeks a Team Lead to manage and support a high-performing team in the Gaming sector. The ideal candidate should have over 3 years of relevant experience, a robust background in technical support, billing, and e-commerce operations, particularly dropshipping. Responsibilities include coaching, performance monitoring, and resolving escalations while ensuring quality service levels are achieved. A fast-paced, shifting schedule is required for this full-time position.

Qualifications

• Minimum of 3 years Team Lead experience in a BPO or customer service setting.
• Strong background in Technical Support, Billing, and E-commerce.
• Knowledge of dropshipping processes and platforms is required.
• Excellent leadership and communication skills.

Responsibilities

• Lead, coach, and motivate a team of customer support representatives.
• Monitor daily operations to meet service levels and quality standards.
• Provide guidance on technical concerns and billing inquiries.
• Handle escalations and ensure timely resolution of customer concerns.
• Conduct regular team huddles and performance reviews.
• Collaborate with internal stakeholders to improve processes and customer experience.
• Prepare and analyze reports on team performance and productivity.
• Ensure adherence to company policies and account guidelines.

Skills

Technical Support

Billing

E-commerce

Leadership

Communication

Problem-solving

Education

Bachelor's Degree

Job description

On-site - Pasay 3-5 Yrs Exp Bachelor Full-time

Job Description

Job Title: Team Lead (Gaming)

Work Setup: Work Onsite, Shifting Schedule, including weekends and holidays

Job Summary:

We are seeking an experienced and driven Team Lead to manage and support a high-performing team under the Gaming account. The ideal candidate has a strong background in technical support, billing, and e-commerce operations (particularly dropshipping), with proven leadership experience in a fast-paced environment.

Responsibilities

• Lead, coach, and motivate a team of customer support representatives to achieve performance targets
• Monitor daily operations, ensuring service levels, KPIs, and quality standards are consistently met
• Provide guidance on technical concerns, billing inquiries, and e-commerce-related issues
• Handle escalations and ensure timely and effective resolution of customer concerns
• Conduct regular team huddles, performance reviews, and coaching sessions
• Collaborate with internal stakeholders to improve processes and customer experience
• Prepare and analyze reports on team performance, attendance, and productivity
• Ensure adherence to company policies and account-specific guidelines

Qualifications

• Minimum of 3 years Team Lead experience in a BPO or customer service setting
• Strong background in Technical Support, Billing, and E-commerce
• Knowledge of dropshipping processes and platforms is required
• Excellent leadership, communication, and problem-solving skills
• Proven ability to manage KPIs, drive team performance, and handle escalations
• Amenable to working in a fast-paced, shifting schedule environment

Preferred Skills

• Experience handling blended accounts (voice, chat, and email)
• Strong analytical and reporting skills
• Ability to adapt quickly and lead teams through change

Job Type

Full-time

• Paid training

Application Question(s)

• How many years of experience do you have as a Team Leader handling a gaming account?

Working Location

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