WFH Gaming Customer Service / Team Lead |Laptop provided

Agensi Pekerjaan J-Recruit Sdn Bhd; Manila; À distance; PHP 335 000 - 401 000; Temps partiel

Avantages offerts par ce poste

Training allowance ₱5,000 (first month

Night shift differential up to ₱500/日

Equipment provided

Work from home

Résumé du poste

Agensi Pekerjaan J-Recruit Sdn Bhd represents an international gaming company in search of a Game Customer Service Representative for a fully remote role in the Philippines. You will support players across chat, email, and ticketing channels, handling inquiries about gameplay, features, and technical issues.

Ideal candidates have 2+ years in customer service, excellent English communication, and strong problem-solving skills.

Qualifications

• 2+ years of customer service experience (gaming industry a plus).
• Excellent written and verbal English communication skills.
• Strong problem-solving skills and ability to stay composed under pressure.

Responsabilités

• Respond promptly to player inquiries about gameplay, features, and technical issues.
• Help players troubleshoot account, payment, and gameplay problems.
• Guide players on rules, strategies, and ongoing promotions.
• Log and track interactions using our support platform.
• Escalate complex issues to development and QA teams as needed.
• Flag recurring player feedback trends to help improve the product.

Connaissances

Customer service experience

English communication

Problem solving

Team player

Outils

CRM systems

Description du poste

Game Customer Service Representative — Remote (Philippines)

We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.

What You'll Do

• Respond promptly to player inquiries about gameplay, features, and technical issues
• Help players troubleshoot account, payment, and gameplay problems
• Guide players on rules, strategies, and ongoing promotions
• Log and track interactions using our support platform
• Escalate complex issues to development and QA teams as needed
• Flag recurring player feedback trends to help improve the product

What You'll Need

• 2+ years of customer service experience (gaming industry a plus)
• Excellent written and verbal English communication skills
• Strong problem-solving skills and ability to stay composed under pressure
• Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)
• Basic proficiency with CRM or customer support tools

Nice to Have

• Passion for gaming and familiarity with online gaming culture
• Prior experience in a fast-paced, high-volume support environment

Compensation & Setup

This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5,000 first-month training allowance and up to ₱500/day night shift differential. Equipment provided; work fully from home.