Welcome Team Advisor (Sales | Home-based)

Outsourced Quality Assured Services Pty; Manila; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Home-based

Flexible schedule

Job summary

Outsourced Quality Assured Services Pty in the Philippines is seeking a Welcome Team Advisor to drive sales by identifying needs, promoting solutions, and handling inbound/outbound calls. This is a home-based, full-time role with UK/US shift flexibility and a focus on delivering excellent customer experiences.

You will manage warm leads, process onboarding steps in our CRM, and strive to hit sales targets while maintaining high service levels. Metro Manila residents preferred.

Qualifications

• Must reside within Metro Manila.
• 5+ years of international sales experience.
• Excellent verbal and written communication.
• Strong rapport-building and relationship skills.
• Tenacity with proven sales targets.
• Ability to learn umbrella company services and develop product knowledge.
• Proficient in Microsoft Office & Teams; updating CRM systems.

Responsibilities

• Handle inbound and outbound calls to warm leads and live chat.
• Meet KPIs for conversion, activity, and sales targets.
• Handle objections to encourage sign-ups.
• Manage customer emails and inquiries.
• Take customers through onboarding using our CRM.
• Provide exceptional customer service and resolve complaints.

Skills

Sales experience

Communication skills

CRM proficiency

Microsoft Office

Team collaboration

Tools

CRM software

Job description

Welcome Team Advisor (Sales | Home-based)

Full Time Employee

Job Summary

As a Welcome Team Advisor, you'll drive sales by identifying client needs, promoting solutions, and handling inbound/outbound calls.

Job Description

About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:
As a Welcome Team Advisor, you will have an impact in increasing the client's customer base by identifying their needs and showcasing the company's solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting range of products and services, and ultimately achieving sales.

Responsibilities:

• Taking inbound and making outbound calls to warm leads as well as live chat.


• Meeting set KPI's for conversion rates, activity levels and sales targets.


• Handling objections to encourage customer sign-ups.


• Manage customer emails and enquiries effectively.


• Taking the customer through the onboarding process using our CRM system.


• Provide exceptional customer service and resolve customer complaints quickly and effectively.

Qualifications:

• Must be residing within Metro Manila


• At least 5+ years of international sales experience


• You can only excel in this role with excellent communication skills, both verbal and written.


• Being great at building rapport and relationships with your customers, adding value and always being humble.


• Having tenacity and a proven track record hitting activity and sales targets.


• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.


• Proficiency in Microsoft Office & Teams; and updating CRM systems.

Work Schedule: Monday - Friday; 4:00PM - 1:00AM / 9:00 PM - 6:00 AM Manila Time (Must be flexible and open to working both UK and US shift patterns as required.)

Work Setup: Home-based

• Must have at least 50mbps for both download and upload speed


• Must have own laptop/PC for taking assessments and client interviews

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.