Lead Response & Sales Support Specialist

iSupport Worldwide; Metro Manila; On-site; PHP 420,000 - 560,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenge prizes

Upskilling academy

Modern office facilities

Sleeping quarters

Game area

Job summary

iSupport Worldwide in Metro Manila is seeking a sharp Lead Response & Sales Support Specialist. You will be the first contact for inbound online leads, respond quickly, nurture prospects, qualify and warm leads, create initial proposals, book tours, and hand off well-documented opportunities to our sales team.

Success means speed-to-lead, consistent follow-up, and high-volume engagement that converts inquiries into sales-ready opportunities, with detailed CRM notes and timely, professional

Qualifications

• Excellent spoken English with no accent and professional phone presence.
• Outstanding written English with warm, personalized emails.
• Strong follow-up discipline and organizational skills for high lead volumes.
• Quick learner able to absorb venue details and client questions.
• Comfortable outbound calling and moving conversations forward.
• Experience with CRM systems or ability to learn quickly.

Responsibilities

• Immediately contact new online leads (primarily by phone) during business hours.
• Write clear, polished, personalized emails using templates; adapt messaging to engage prospects.
• Execute structured follow-up sequences to secure responses and advance conversations.
• For hot leads: answer questions, gather details, generate and send initial proposals, seek buy-in.
• Check calendar availability; book tours and hold dates as appropriate.
• Maintain detailed notes and activity logs in CRM for full visibility by the sales team.
• Hand off qualified leads to sales with complete history.

Skills

Spoken English

Written English

Follow-up discipline

Organizational skills

Outbound calling

CRM experience

Tools

CRM software

Job description

Position Overview

We are a high-volume, full-service catering and venue hospitality company seeking a sharp, reliable Lead Response & Sales Support Specialist. This role is the first point of contact for inbound online leads. Your primary job is to respond extremely quickly, nurture prospects with excellent communication, qualify and warm leads, create initial proposals for promising opportunities, book venue tours, and hand off clean, well-documented opportunities to our sales team.

Success in this role is measured by speed-to-lead, consistent follow-up, lead engagement, and conversion of high volumes of inquiries into sales-ready opportunities.

Key Responsibilities

• Immediately contact new online leads (primarily by phone during normal business hours) with a professional, friendly, and educated approach.
• Write clear, polished, personalized emails using provided scripts and templates; adapt messaging to keep prospects engaged.
• Execute structured follow-up sequences (typically three thoughtful touches) to secure responses and move conversations forward.
• For hot or high-intent leads: answer preliminary questions, gather key details, generate and send the initial proposal, and work to obtain feedback or buy-in.
• Check event and venue calendar availability; book tours and hold dates as appropriate.
• Continue nurturing leads with timely, helpful responses until they are ready to transition to a salesperson.
• Maintain detailed, accurate notes and activity logs in our CRM/online system so the sales team has full visibility into every conversation, email, and next step.
• Know when a lead is sufficiently warmed and qualified to hand off for higher conversion.
• Deliver quick, accurate, and professional responses that build confidence and keep prospects interested

What Success Looks Like

• Leads are contacted the same day (ideally within minutes during business hours).
• Prospects receive consistent, high-quality follow-up that increases response rates.
• Hot leads receive timely proposals and are guided toward tours or next steps.
• Sales team receives clean, well-documented handoffs with full conversation history.
• Higher overall conversion through speed and disciplined nurture

Requirements

Ideal Candidate Profile

• Excellent spoken English with no accent; clear, professional phone presence.
• Outstanding written English - able to craft warm, polished, persuasive emails that feel personal rather than templated.
• Strong follow-up discipline and organizational skills; comfortable managing a high volume of leads without dropping balls.
• Quick learner who can absorb venue details, package options, and common client questions.
• Comfortable making outbound calls, handling objections lightly, and keeping conversations moving.
• Reliable coverage across 7 days per week (shift-based); must be available during standard business hours for live calls.
• Experience with CRM systems (or ability to learn quickly) and disciplined note-taking.
• Hospitality, catering, events, or sales support background is a plus but not required - attitude, communication quality, and responsiveness matter most.

Benefits

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.