Lead Response & Sales Support Specialist

iSupport Worldwide; Pasig; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym with fitness instructor

Weekly fitness activities

Annual fitness challenge up to ₱70,000

Weekly employee engagement activities

Free upskilling academy

State-of-the-art office facilities

Amenities: sleeping quarters, gameArea

Fun, collaborative environment

Job summary

iSupport Worldwide, a high-volume catering and venue hospitality company, seeks a sharp Lead Response & Sales Support Specialist as the first contact for inbound online leads. You will respond quickly, nurture prospects with excellent communication, qualify and warm leads, and create initial proposals for promising opportunities.

Responsibilities include booking venue tours, handing off clean opportunities to our sales team, and maintaining detailed CRM records to enable fast, high-quality

Qualifications

• Excellent spoken English and clear phone presence.
• Outstanding written English with polished emails and scripts.
• Strong follow-up discipline and organizational skills for high-volume leads.
• Quick learner able to absorb venue details, package options, and common client questions.
• Comfortable making outbound calls and keeping conversations moving.
• Reliable coverage across 7 days per week during standard hours.
• Experience with CRM systems or ability to learn quickly.

Responsibilities

• Contact new online leads immediately, primarily by phone, during business hours.
• Write clear, personalized emails using provided scripts and templates.
• Execute structured follow-up sequences to secure responses and move conversations forward.
• For hot leads, gather key details, generate and send initial proposals, and seek buy-in.
• Check availability, book tours and hold dates as appropriate.
• Nurture leads with timely responses until transition to a salesperson.
• Maintain detailed CRM notes and activity logs for full visibility.
• Deliver quick, accurate responses to build confidence and engagement.

Skills

Excellent spoken English

Outstanding written English

CRM systems experience

High-volume lead handling

Strong follow-up discipline

Outbound calling

Organizational skills

Availability seven days a week

Tools

CRM software

Job description

Position Overview

We are a high-volume, full-service catering and venue hospitality company seeking a sharp, reliable Lead Response & Sales Support Specialist. This role is the first point of contact for inbound online leads. Your primary job is to respond extremely quickly, nurture prospects with excellent communication, qualify and warm leads, create initial proposals for promising opportunities, book venue tours, and hand off clean, well-documented opportunities to our sales team.

Success in this role is measured by speed-to-lead, consistent follow-up, lead engagement, and conversion of high volumes of inquiries into sales-ready opportunities.

Key Responsibilities

• Immediately contact new online leads (primarily by phone during normal business hours) with a professional, friendly, and educated approach.
• Write clear, polished, personalized emails using provided scripts and templates; adapt messaging to keep prospects engaged.
• Execute structured follow-up sequences (typically three thoughtful touches) to secure responses and move conversations forward.
• For hot or high-intent leads: answer preliminary questions, gather key details, generate and send the initial proposal, and work to obtain feedback or buy-in.
• Check event and venue calendar availability; book tours and hold dates as appropriate.
• Continue nurturing leads with timely, helpful responses until they are ready to transition to a salesperson.
• Maintain detailed, accurate notes and activity logs in our CRM/online system so the sales team has full visibility into every conversation, email, and next step.
• Know when a lead is sufficiently warmed and qualified to hand off for higher conversion.
• Deliver quick, accurate, and professional responses that build confidence and keep prospects interested

What Success Looks Like

• Leads are contacted the same day (ideally within minutes during business hours).
• Prospects receive consistent, high-quality follow-up that increases response rates.
• Hot leads receive timely proposals and are guided toward tours or next steps.
• Sales team receives clean, well-documented handoffs with full conversation history.
• Higher overall conversion through speed and disciplined nurture

Ideal Candidate Profile

• Excellent spoken English with no accent; clear, professional phone presence.
• Outstanding written English - able to craft warm, polished, persuasive emails that feel personal rather than templated.
• Strong follow-up discipline and organizational skills; comfortable managing a high volume of leads without dropping balls.
• Quick learner who can absorb venue details, package options, and common client questions.
• Comfortable making outbound calls, handling objections lightly, and keeping conversations moving.
• Reliable coverage across 7 days per week (shift-based); must be available during standard business hours for live calls.
• Experience with CRM systems (or ability to learn quickly) and disciplined note-taking.
• Hospitality, catering, events, or sales support background is a plus but not required - attitude, communication quality, and responsiveness matter most.

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.