Warranty Claims & Systems Analyst

Copeland LP; Quezon City; On-site; PHP 334,800 - 613,800; Full time

Job summary

Copeland LP is seeking a detail-oriented Claims Processor in the Philippines to handle warranty claims via the Tavant system. You will ensure complete documentation and manage daily processing to approve or reject credits.

As part of the role, you will review weekly LR/CATS reports, prepare bulk uploads for OEM customers, and collaborate with the support team to improve Tavant workflows and maintain accuracy and timeliness.

Responsibilities

• Filing Customer Claims (FF, LR, Parts, Samples): Create warranty claims in Tavant on behalf of customers as requests are received. Ensure all required information and supporting details are included at the time of submission.
• CATS Report Review & LR Approvals (Weekly): Pull and review the CATS report to evaluate line return (LR) claims. Approve or reject claims based on inspection results and warranty guidelines.
• Bulk Upload Processing (Monthly): Prepare and submit bulk claim files in Tavant for the Big 6 OEM customers. Validate data prior to upload to avoid rework or errors.
• Claims Processing (Daily): Approve or reject warranty credit for AC OEM claims and generate credit/debit memos for the claims.
• Tavant System Improvement: Identify issues with the Tavant system and work with the support team to provide sustainable solutions. Conduct testing of these solutions before deploying changes to production.

Job description

Copeland LP is seeking a detail-oriented Claims Processor in the Philippines to handle warranty claims via the Tavant system. You will ensure complete documentation and manage daily processing to approve or reject credits.

As part of the role, you will review weekly LR/CATS reports, prepare bulk uploads for OEM customers, and collaborate with the support team to improve Tavant workflows and maintain accuracy and timeliness.