Warranty Analyst

Copeland LP; Quezon City; On-site; PHP 334,800 - 613,800; Full time

Job summary

Copeland LP is seeking a detail-oriented Claims Processor in the Philippines to handle warranty claims via the Tavant system. You will ensure complete documentation and manage daily processing to approve or reject credits.

As part of the role, you will review weekly LR/CATS reports, prepare bulk uploads for OEM customers, and collaborate with the support team to improve Tavant workflows and maintain accuracy and timeliness.

Responsibilities

• Filing Customer Claims (FF, LR, Parts, Samples): Create warranty claims in Tavant on behalf of customers as requests are received. Ensure all required information and supporting details are included at the time of submission.
• CATS Report Review & LR Approvals (Weekly): Pull and review the CATS report to evaluate line return (LR) claims. Approve or reject claims based on inspection results and warranty guidelines.
• Bulk Upload Processing (Monthly): Prepare and submit bulk claim files in Tavant for the Big 6 OEM customers. Validate data prior to upload to avoid rework or errors.
• Claims Processing (Daily): Approve or reject warranty credit for AC OEM claims and generate credit/debit memos for the claims.
• Tavant System Improvement: Identify issues with the Tavant system and work with the support team to provide sustainable solutions. Conduct testing of these solutions before deploying changes to production.

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature‑sensitive goods throughout the cold chain, bringing comfort to people worldwide. Our best‑in‑class engineering, design and manufacturing, combined with category‑leading brands in compression, controls, software and monitoring solutions, deliver next‑generation climate technology built for the world’s needs.

Job Responsibilities

• Filing Customer Claims (FF, LR, Parts, Samples): Create warranty claims in Tavant on behalf of customers as requests are received. Ensure all required information and supporting details are included at the time of submission.
• CATS Report Review & LR Approvals (Weekly): Pull and review the CATS report to evaluate line return (LR) claims. Approve or reject claims based on inspection results and warranty guidelines.
• Bulk Upload Processing (Monthly): Prepare and submit bulk claim files in Tavant for the Big 6 OEM customers. Validate data prior to upload to avoid rework or errors.
• Claims Processing (Daily): Approve or reject warranty credit for AC OEM claims and generate credit/debit memos for the claims.
• Tavant System Improvement: Identify issues with the Tavant system and work with the support team to provide sustainable solutions. Conduct testing of these solutions before deploying changes to production.

Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and diverse perspectives are embraced and treated fairly, enabling a stronger workforce.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Benefits

Flexible and competitive benefits plans offer the right options to meet your individual or family needs. We provide flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.