Auto Parts Warranty Specialist — Claims & Quality

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

The ideal candidate has at least 2 years in warranty-related roles, automotive knowledge, and a bachelor's degree. Experience with US companies is a plus, and the role emphasizes process improvement and cross-functional teamwork.

Qualifications

• At least 2 years of experience in warranty-related roles.
• Experience in warranty claims administration or related fields is preferred.
• Ideally with a technical background and knowledge of cars and car parts.
• Bachelor's degree in business, engineering, or related field is preferred.
• Experience working with US companies is a plus.

Responsibilities

• Review and process warranty claims in compliance with company policies and vendor agreements.
• Coordinate with suppliers, stores, and customers regarding defective or returned parts.
• Verify claim eligibility, coverage period, and part details against warranty guidelines.
• Maintain accurate records of warranty claims, replacements, and reimbursements.
• Prepare and submit vendor warranty reports and supporting documentation for credit processing.
• Communicate with shops, stores, and customers to resolve warranty-related issues efficiently.
• Track defective parts from pickup to return with proper documentation and timely processing.
• Work with accounting to reconcile warranty credits and payments.
• Assist in root cause analysis of recurring defects and provide feedback to quality and inventory teams.
• Monitor warranty trends to identify product or vendor quality issues.
• Ensure all returned units are inspected, tagged, and documented for follow-up action.
• Collaborate with logistics to return defective items to vendors or warehouses.
• Provide warranty claim updates to management and escalate complex cases when necessary.
• Ensure compliance with policies, vendor terms, and customer satisfaction standards.
• Participate in process improvement initiatives to enhance warranty operations efficiency.

Skills

Warranty claims

Automotive knowledge

Customer service

Digital tools

Learn quickly

Education

Bachelor's degree in business/engineering

Job description

The ideal candidate has at least 2 years in warranty-related roles, automotive knowledge, and a bachelor's degree. Experience with US companies is a plus, and the role emphasizes process improvement and cross-functional teamwork.