Senior Warranty Analyst

Copeland; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Copeland in Manila is seeking a Warranty Analyst to manage claims, ensure accurate submissions, and support continuous improvement across warranty processes.

You will review reports, approve or reject claims, analyze customer feedback, and collaborate with cross-functional teams to strengthen service quality and turnaround times. 7-9 years in a customer-facing role and familiarity with Tavant are preferred.

Qualifications

• Ideal candidate will have 7-9 years of experience in a customer facing role.

Responsibilities

• Analyze and improve warranty processes to enhance customer experience, increase operational efficiency, and ensure policy compliance.
• Serve as a primary point of contact for warranty-related inquiries, providing guidance to customers and internal stakeholders on programs, procedures, and claim requirements.
• Gather, analyze, and communicate customer feedback, system issues, and business needs to support continuous improvement initiatives and digital tool enhancements.
• Develop and maintain warranty performance metrics, reports, and trend analyses to support strategic decision-making and drive business improvements.
• Collaborate with cross-functional teams to identify opportunities, resolve warranty-related challenges, and implement solutions that improve service, quality, and turnaround times.
• Filing Customer Claims (FF, LR, Parts, Samples) – Create warranty claims in Tavant on behalf of customers as requests are received.
• CATS Report Review & LR Approvals (Weekly) – Pull and review the CATS report to evaluate line return (LR) claims. Approve or reject claims based on inspection results and warranty guidelines.
• Bulk Upload Processing (Monthly) – Prepare and submit bulk claim files in Tavant the Big 6 OEM customers. Validate data prior to upload to avoid rework or errors.
• Claims Processing (Daily) – Approve or reject warranty credit for AC OEM claims and generate credit/debit memos for the claims.
• Tavant System Improvement – Identify issues with the Tavant system and work with the Tavant support team to provide a sustainable solution for the problems. Conduct testing of these solutions before moving changes to our production site.

Tools

Tavant

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

• Analyze and improve warranty processes to enhance customer experience, increase operational efficiency, and ensure policy compliance.
• Serve as a primary point of contact for warranty-related inquiries, providing guidance to customers and internal stakeholders on programs, procedures, and claim requirements.
• Gather, analyze, and communicate customer feedback, system issues, and business needs to support continuous improvement initiatives and digital tool enhancements.
• Develop and maintain warranty performance metrics, reports, and trend analyses to support strategic decision-making and drive business improvements.
• Collaborate with cross-functional teams to identify opportunities, resolve warranty-related challenges, and implement solutions that improve service, quality, and turnaround times.

Recurring Tasks Include:

Filing Customer Claims (FF, LR, Parts, Samples)

Create warranty claims in Tavant on behalf of customers as requests are received. Ensure all required information and supporting details are included at time of submission.

CATS Report Review & LR Approvals (Weekly)

Pull and review the CATS report to evaluate line return (LR) claims. Approve or reject claims based on inspection results and warranty guidelines.

Bulk Upload Processing (Monthly)

Prepare and submit bulk claim files in Tavant the Big 6 OEM customers. Validate data prior to upload to avoid rework or errors.

Claims Processing (Daily)

Approve or reject warranty credit for AC OEM claims and generate credit/debit memos for the claims.

Tavant System Improvement

Identify issues with the Tavant system and work with the Tavant support team to provide a sustainable solution for the problems. Conduct testing of these solutions before moving changes to our production site.

Ideal candidate will have 7-9 years of experience in a customer facing role.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.