Customer Engagement Specialist

MicroSourcing; Pasay; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Above-market pay

Healthcare day one

PTO with cash conversion

Group life insurance

Performance bonuses

Company events

Flexible schedule

Job summary

MicroSourcing is seeking a Customer Engagement Specialist in Pasay City to drive outreach, engagement, and partnerships with businesses. The role involves proactive contact via calls, SMS, and emails to introduce services and build relationships.

You will manage lead generation, nurture client relations, and collaborate with operations, product development, and support teams to achieve growth targets. This onsite, day-shift role offers above-market benefits and a dynamic team environment.

Qualifications

• Proven sales experience with growth objectives.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficient in CRM software and Microsoft Office; understand sales metrics.
• Ability to work independently and as part of a team with initiative.

Responsibilities

• Outreach and engagement to introduce services and set the stage for partnerships.
• Lead generation across platforms to maintain a strong pipeline of prospects.
• Relationship management with partners and clients for long-term collaborations.
• Monitor and evaluate the effectiveness of business development activities using data-driven insights.
• Collaborate with operations, product development, and customer service for cohesive growth.

Skills

Sales experience

Communication

Time management

Leadership

Tools

CRM software

Microsoft Office

Job description

Job Title

Customer Engagement Specialist

Location

Mall of Asia, Pasay City

Job Type & Schedule

Full‑Time, Onsite, Day shift

Compensation

30,000-40,000 PHP per month, plus above‑market benefits.

Benefits

• Competitive Rewards: Above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, performance bonuses.
• A Collaborative Spirit: Participate in company‑sponsored events and activities.
• Work‑Life Harmony: Flexible work arrangements.
• Career Growth: Continuous learning and advancement opportunities.
• Inclusive Teamwork: Diverse and inclusive culture.

Key Responsibilities

• Outreach and Engagement: Proactively contact small and large businesses through various communication channels, including calls, SMS, and emails, to introduce our services and set the stage for meaningful partnerships.
• Lead Generation: Demonstrate a comprehensive understanding of lead generation strategies across diverse platforms and methods. Employ innovative techniques to identify potential business opportunities, ensuring a consistent pipeline of prospects.
• Relationship Management: Develop and maintain strong relationships with business partners and clients by providing tailored solutions that meet their needs, thereby fostering long‑term collaborations.
• Performance Tracking: Monitor and evaluate the effectiveness of business development activities. Use data‑driven insights to refine approaches and achieve targets.
• Cross‑functional Collaboration: Work closely with internal teams, including operations, product development, and customer service, to ensure a cohesive approach to business growth and client satisfaction.

Qualifications

• Proven experience in sales or a related field, with a track record of achieving growth objectives.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent organizational and time‑management abilities, with a knack for prioritizing tasks in a fast‑paced environment.
• Proficient in CRM software and Microsoft Office Suite, with a strong understanding of sales performance metrics.
• Ability to work independently and as part of a team, demonstrating leadership and initiative.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

For more information, visit https://www.microsourcing.com/