waitress

GPnC Manpower Services; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

GPnC Manpower Services in Clark Freeport Zone Pampanga is seeking a dedicated Waitress to join our hospitality team. This full-time role focuses on delivering exceptional dining experiences and ensuring guest comfort throughout their visit.

You will greet guests, present menus, take accurate orders, and serve meals with professional standards. The role requires teamwork with kitchen and bar staff and a commitment to health and safety practices in a fast-paced environment.

Qualifications

• Previous experience as a Waitress or in a front-of-house role is preferred.
• Excellent communication and interpersonal skills with guests.
• Strong attention to detail and ability to recall orders accurately.
• Physical ability to stand for long periods and carry trays safely.
• Reliability and punctuality with a positive work attitude.
• Flexibility to work various shifts including evenings and weekends.

Responsibilities

• Greet guests warmly and seat them per restaurant procedures.
• Present menus and explain dishes, specials, and beverages.
• Take accurate orders and relay clearly to kitchen and bar staff.
• Serve meals and drinks promptly, ensuring correct table delivery.
• Check in with guests to ensure satisfaction and resolve issues.
• Process payments accurately and handle cash/card transactions with integrity.
• Maintain cleanliness and organization of dining areas and service stations.
• Follow health and safety regulations and food hygiene standards.
• Collaborate with kitchen, bar, and front-of-house staff for smooth operations.
• Handle guest complaints professionally to maintain satisfaction.

Skills

Excellent communication

Attention to detail

Reliability and punctuality

Multi-table management

Customer service oriented

Basic numeracy

Job description

About the role

We are seeking a dedicated and professional Waitress to join the hospitality team at GPnC Manpower Services, based in Clark Freeport Zone Pampanga. This is a full-time position offering an excellent opportunity to deliver outstanding customer service in a dynamic hospitality environment. As a Waitress, you will play a crucial role in creating memorable dining experiences for our guests, ensuring their satisfaction and comfort throughout their visit. Your contribution will be essential to maintaining our reputation for excellence and service quality.

What you'll be doing

• Greeting guests warmly upon arrival and seating them in accordance with restaurant procedures
• Presenting menus and providing detailed information about available dishes, specials, and beverages
• Taking accurate food and drink orders from guests and communicating these clearly to the kitchen and bar staff
• Serving food and beverages promptly and professionally, ensuring correct items are delivered to the correct guests
• Checking in with guests during their meal to ensure satisfaction and address any concerns or requests
• Processing payments accurately and handling cash and card transactions with integrity
• Maintaining cleanliness and organisation of dining areas, tables, and service stations throughout service
• Following health and safety regulations and food hygiene standards consistently
• Working collaboratively with kitchen, bar, and other front-of-house staff to ensure smooth operations
• Handling guest complaints professionally and resolving issues to maintain customer satisfaction

What we're looking for

• Previous experience as a Waitress or in a similar front-of-house hospitality role
• Excellent communication and interpersonal skills with the ability to engage guests professionally and courteously
• Strong attention to detail and ability to remember orders accurately
• Physical capability to stand for extended periods and carry trays safely
• Reliability and punctuality with a positive attitude towards work
• Ability to work efficiently in a fast-paced environment and manage multiple tables simultaneously
• Knowledge of food and beverage offerings and menu familiarity
• Basic numeracy skills for processing payments and handling cash
• Flexibility to work various shifts, including evenings, weekends, and public holidays as required
• A genuine passion for hospitality and commitment to delivering excellent customer service

What we offer

At GPnC Manpower Services, we value our team members and are committed to fostering a positive and inclusive workplace. We offer competitive remuneration packages and the opportunity to develop your skills in the hospitality industry. You will be part of a professional team dedicated to excellence, with access to ongoing training and development opportunities. We maintain a supportive work environment where your contributions are recognised and appreciated. Our full-time position provides job stability and the chance to build a rewarding career in hospitality.

About us

GPnC Manpower Services is a leading hospitality and tourism recruitment partner, dedicated to connecting talented professionals with exceptional opportunities in the industry. Based in Clark Freeport Zone Pampanga, we pride ourselves on delivering quality staffing solutions and fostering a culture of professionalism and excellence. Our commitment is to support both our clients and employees in achieving their goals, while maintaining the highest standards of service and integrity in the hospitality and tourism sector.