AGENTS

GPnC Manpower Services; Mabalacat; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive remuneration packages

Performance incentives

Career growth opportunities

On-the-job training

Job summary

GPnC Manpower Services is seeking enthusiastic Call Centre & Customer Service Agents for its Clark Freeport Zone facility in Pampanga. This full-time role centers on delivering outstanding customer experiences by handling inquiries and resolving issues.

You will be the voice of the organization, providing information, processing requests, and maintaining accurate records while upholding service standards and company policies.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced call centre environment and multitask effectively.
• Willingness to work flexible shifts including evenings, weekends or holidays.

Responsibilities

• Answering incoming customer calls and responding to enquiries in a professional and courteous manner
• Resolving customer issues and concerns efficiently whilst maintaining accurate records of interactions
• Processing customer requests, including orders, returns, and account updates
• Providing product and service information to customers with clarity and confidence
• Following established call centre procedures and company policies consistently
• Meeting call handling targets whilst maintaining quality standards and customer satisfaction metrics
• Identifying opportunities to upsell or cross-sell products or services where appropriate
• Collaborating with colleagues and team leaders to support business objectives and improve service delivery
• Maintaining professionalism and composure when handling difficult or challenging customer situations

Skills

Communication skills

Customer service orientation

Multitasking

Empathy

Computer systems proficiency

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Job description

About us

GPnC Manpower Services is a leading provider of staffing and workforce solutions, dedicated to connecting talented individuals with meaningful employment opportunities. We specialise in delivering exceptional customer service and support across diverse industries. Our commitment to excellence, professional development, and employee satisfaction makes us a trusted partner for businesses seeking reliable and skilled personnel.

About the role

We are seeking enthusiastic and customer-focused Agents to join our dynamic Call Centre & Customer Service team at our Clark Freeport Zone facility in Pampanga. This is a full-time position that plays a vital role in delivering outstanding customer experiences and support. As an Agent, you will be the voice of our organisation, handling customer enquiries, resolving issues, and providing exceptional service that reflects our commitment to customer satisfaction. This role is essential to maintaining our reputation for excellence and building long-term customer relationships.

Key responsibilities

• Answering incoming customer calls and responding to enquiries in a professional and courteous manner
• Resolving customer issues and concerns efficiently whilst maintaining accurate records of interactions
• Processing customer requests, including orders, returns, and account updates
• Providing product and service information to customers with clarity and confidence
• Following established call centre procedures and company policies consistently
• Meeting call handling targets whilst maintaining quality standards and customer satisfaction metrics
• Identifying opportunities to upsell or cross-sell products or services where appropriate
• Collaborating with colleagues and team leaders to support business objectives and improve service delivery
• Maintaining professionalism and composure when handling difficult or challenging customer situations

What we’re looking for

• Excellent communication skills, both verbal and written, with the ability to articulate information clearly
• Strong customer service orientation and a genuine desire to help customers
• Patient and empathetic approach to handling customer enquiries and concerns
• Ability to work effectively in a fast-paced call centre environment and multitask efficiently
• Proficiency with computer systems, telephone equipment, and call centre software
• High school diploma or equivalent qualification as a minimum
• Ability to meet and maintain performance targets, including call handling times and quality metrics
• Professional demeanour with strong attention to detail
• Flexibility to work scheduled shifts, which may include evenings, weekends, or holidays as required
• Previous customer service or call centre experience is highly valued but not essential

What we offer

GPnC Manpower Services is committed to supporting the wellbeing and career development of our employees. We offer competitive remuneration packages, performance incentives, and opportunities for professional growth within our organisation. Our call centre environment promotes teamwork, collaboration, and continuous learning. We provide on-the-job training to ensure you have the skills and knowledge to succeed in your role. We believe in creating a supportive workplace culture where employees feel valued, and we encourage work-life balance through flexible scheduling arrangements where possible. Additionally, we offer various employee benefits and opportunities to progress into supervisory or specialised roles as you develop your career with us.