Waiter

Melco Resorts & Entertainment; Manila; On-site; PHP 200,880 - 312,480; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking a Waiter to deliver high-level guest service across food and beverage operations. You will greet guests warmly, know the menu, ensure accurate orders, and maintain brand standards throughout shifts.

The role suits candidates with experience in 5-star hotels or freestanding restaurants, fresh graduates welcome, and a diploma in Hospitality is preferred. Earns a steady salary with opportunities in a luxury F&B environment.

Qualifications

• Experience in Food and Beverages, 5 star international hotels/resorts, and/or freestanding restaurants.
• Fresh graduates are welcome.
• Preferably a Diploma holder in Hospitality Business Management or related course.
• Effective time management, task management and communication; strong English (spoken and written).

Responsibilities

• Always greets guests promptly in a warm and friendly manner.
• Establishes immediate eye contact and smiles with guest.
• Always thank and farewells guests conveying anticipation for their next visit.
• Establishes rapport with guests to build guest loyalty and gathers feedback to ensure satisfaction.
• Maintains the conversation and avoids sensitive topics.
• Ensures brand standards are consistently implemented.
• Responds to Consumer Audit results and implements changes.
• Conducts monthly inventory checks on operating equipment and supplies.
• Exhibits knowledge of menu and beverage preparation techniques.
• Keeps outlet clean and organized front and heart of house.
• Prepares and assembles orders in sequence with quality checks.
• Applies service techniques with enthusiasm.
• Reviews order dockets for accurate and timely preparation.
• Recognizes billing process steps.
• Anticipates guest needs and responds promptly.
• Communicates daily tasks clearly.
• Maintains backup supplies stock for daily operations.
• Adheres to hotel policies on fire, hygiene, health and safety.
• Maintains high standards of presentation and grooming.
• Responds to changes in F&B as required by industry and hotel.
• Attends training sessions and meetings as required.
• Carries out other duties as assigned by superiors.

Skills

Time management

Task management

Communication

English proficiency

Education

Diploma in Hospitality Business Management

Job description

REQ14930 Waiter (Open)

Position Summary

The Waiter is accountable to complete all assigned tasks with the highest level of service quality.

Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

Primary Responsibilities

• Always greets guests promptly in a warm and friendly manner
• Establishes immediate eye contact and smiles with guest
• Always thank and farewells guests conveying anticipation for their next visit
• Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
• Remains friendly and flamboyant as an individual
• Maintains the conversation and do not exposes any sensitive topics to the guest
• Ensures that brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
• Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• Recognizes the step of the billing process
• Anticipates for any unexpected guest need and reacts promptly
• Communicates effectively to know the daily task assign
• Maintains back up supplies stock for the daily operations and anticipates busy demands
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

Qualifications

Experience

• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome

Education

• Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

• Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

• Passionate
• Organized
• Innovative
• Customer-orientated