Waiter

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Waiter in Parañaque, Philippines. The role involves providing high-quality service to guests, maintaining cleanliness, and building rapport to ensure guest satisfaction. Experience in food and beverage service is a plus, but fresh graduates are welcome. Effective communication and task management skills are essential.

Join us for a chance to work in a dynamic environment where you can grow in the hospitality industry.

Qualifications

• Experience in food and beverages, preferably in 5-star hotels or restaurants.
• Fresh graduates are welcome.

Responsibilities

• Greet guests promptly in a warm and friendly manner.
• Respond to the results of the Consumer Audit and ensure relevant changes.
• Conduct monthly inventory checks on all operating equipment and supplies.
• Maintain cleanliness and organization of the outlet.

Skills

Effective time management

Task management

Communication

Good command in both spoken and written English

Customer-oriented

Education

Diploma in hospitality business management or related course

Job description

REQ14711 Waiter (Open)

Position Summary

The Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

Primary Responsibilities

• Always greets guests promptly in a warm and friendly manner.
• Establishes immediate eye contact and smiles with guests.
• Always thanks and farewells guests conveying anticipation for their next visit.
• Establishes rapport with guests to build loyalty and gathers constructive feedback to ensure satisfaction of every individual guest.
• Remains friendly and flamboyant as an individual.
• Maintains conversation and does not expose any sensitive topics to the guest.
• Ensures brand standards are consistently implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Exhibits thorough knowledge of menu and presentation standards and sound knowledge of beverage preparation techniques.
• Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
• Prepares and assembles orders in sequence and makes quality checks before service.
• Applies food and beverage service techniques correctly at all times, serves items with enthusiasm.
• Completes the daily responsibilities that are set for each individual shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Recognizes the step of the billing process.
• Anticipates any unexpected guest need and reacts promptly.
• Communicates effectively to know the daily task assignment.
• Maintains backup supplies stock for the daily operations and anticipates busy demands.
• Understands and strictly adheres to rules and regulations established in the employee handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the food and beverage function as dictated by the industry, company and hotel.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

Qualifications

• Experience: Experience in food and beverages, 5-star international hotels or resorts, and/or in freestanding restaurants is an advantage. Fresh graduates are welcome.
• Education: Preferably a diploma holder in hospitality business management or any related course.
• Skills and competencies: Effective time management, task management and communication. Good command in both spoken and written English. Other attributes: Passionate, organized, innovative, customer-oriented.