VP, Transformation & Shared Services Governance

JP Morgan Chase; Taguig; On-site; PHP 3,000,000 - 4,200,000; Full time

Job summary

JPMorgan Chase is seeking a senior leader to shape and execute a shared services transformation focused on optimization, automation, and disciplined execution. You will drive cross-functional programs across operations, technology, and control functions, delivering measurable outcomes and governance to reduce manual effort and strengthen controls.

You will partner with production teams, develop business cases, and monitor KPIs to ensure scalable, sustainable improvements across the organization.

Qualifications

• 10+ years of experience in operations, transformation, or program management within financial services or a similarly complex environment.
• Strong ability to lead cross-functional initiatives in a matrixed organization.
• Proven experience identifying inefficiencies and implementing scalable solutions.

Responsibilities

• Advance the shared services operating model with a primary focus on optimization and automation.
• Identify and execute opportunities to improve efficiency, strengthen controls, and reduce manual work.
• Partner with production teams to improve end-to-end process performance and service quality.
• Lead continuous improvement initiatives through process redesign and workflow optimization.
• Develop business cases, implementation plans, and progress updates for senior stakeholders.
• Define and monitor KPIs, productivity metrics, and operational health measures.
• Provide day-to-day advisory support to production leaders by translating strategy into actionable plans.

Skills

Operations leadership

Transformation programs

Process improvement

Cross-functional collaboration

Executive communication

Automation tools knowledge

Job description

JPMorgan Chase is seeking a senior leader to shape and execute a shared services transformation focused on optimization, automation, and disciplined execution. You will drive cross-functional programs across operations, technology, and control functions, delivering measurable outcomes and governance to reduce manual effort and strengthen controls.

You will partner with production teams, develop business cases, and monitor KPIs to ensure scalable, sustainable improvements across the organization.