VP, Client Operations & Automation Transformation

JP Morgan Chase; Metro Manila; On-site; PHP 7,658,000 - 11,487,000; Full time

Job summary

JP Morgan Chase is seeking a Client Operations Manager - Vice President within the Client Onboarding Services - Integration team to advance a shared services operating model through optimization, automation, and continuous improvement.

This role translates strategic priorities into scalable execution plans, strengthens production performance and resiliency, and delivers measurable outcomes with cross-functional partners.

Qualifications

• 10 years of experience in operations, transformation, operational excellence, program management, or business management within financial services or a similarly complex environment.
• Experience leading cross-functional initiatives and delivering outcomes in a matrixed organization.
• Working knowledge of process improvement methods, operating model design, controls, governance, and production management.
• Proven ability to identify inefficiencies and implement scalable, sustainable solutions.
• Experience supporting integration, optimization, automation, or transformation initiatives.
• Strong and clear executive-level communication with data-driven analytical skills to support decision-making.
• Strong organizational skills with the ability to manage multiple priorities and drive disciplined execution and the ability to challenge the status quo constructively and influence stakeholders across functions.
• Understanding of JPMorgan automation tools capabilities (UIPath, Alteryx, Python), and basic understanding of COS GB Banking Processes and JPMorgan Payment Products.
• Knowledge of Control requirements of the organization and knowledge of global banking business.

Responsibilities

• Advance the shared services operating model with a primary focus on optimization and automation
• Identify and execute opportunities to improve efficiency, strengthen controls, and reduce manual work
• Partner with production teams to improve end-to-end process performance, scalability, and service quality
• Lead continuous improvement initiatives through process redesign, workflow optimization, and automation enablement
• Support integrations and transitions into the shared services model, including readiness planning and stabilization
• Collaborate with business, operations, technology, and control partners to deliver practical, scalable solutions
• Develop business cases, implementation plans, and progress updates for senior stakeholders
• Define and monitor key performance indicators, productivity metrics, service levels, and operational health measures
• Improve resiliency through stronger governance, standardization, and clear operational routines
• Provide day-to-day advisory support to production leaders by converting strategic goals into actionable plans
• Promote a culture of innovation, accountability, collaboration, and continuous improvement

Job description

JP Morgan Chase is seeking a Client Operations Manager - Vice President within the Client Onboarding Services - Integration team to advance a shared services operating model through optimization, automation, and continuous improvement.

This role translates strategic priorities into scalable execution plans, strengthens production performance and resiliency, and delivers measurable outcomes with cross-functional partners.