Senior Client Service Lead & VP - Banking Innovation

JP Morgan Chase; Metro Manila; On-site; PHP 4,416,000 - 6,309,000; Full time

Job summary

JPMorganChase is seeking a Client Service Senior Manager to lead a team focused on resolving client requests and enhancing service operations within the Commercial & Investment Bank. You will shape operational policies, drive data-informed initiatives, and foster a culture of trust and inclusivity across a global organization.

You will guide a team dedicated to treasury and cash management products, identify trends, and implement innovative solutions while managing stakeholder expectations and

Qualifications

• 7+ years in client service leadership.
• Experience shaping operational policies and precedents.
• Strong data analysis to identify trends and opportunities.
• Proven ability to influence internal stakeholders and drive outcomes.
• Experience in end-to-end change management and strategic communications.
• Familiarity with treasury and cash management products.

Responsibilities

• Lead and develop a team of Client Service Professionals to improve efficiency and service resilience.
• Develop and implement strategic operational plans leveraging treasury/cash management products.
• Analyze data to identify trends and design innovative solutions aligned with policies.
• Build productive relationships with internal stakeholders to drive outcomes.
• Oversee end-to-end change management, including communications and stakeholder impact mitigation.

Skills

Team leadership

Stakeholder management

Data analysis

Change management

Strategic planning

Treasury & cash management knowledge

Job description

JPMorganChase is seeking a Client Service Senior Manager to lead a team focused on resolving client requests and enhancing service operations within the Commercial & Investment Bank. You will shape operational policies, drive data-informed initiatives, and foster a culture of trust and inclusivity across a global organization.

You will guide a team dedicated to treasury and cash management products, identify trends, and implement innovative solutions while managing stakeholder expectations and