Project and Governance Manager - Vice President

JPMorgan Chase; Taguig; Presencial; PHP 3.000.000 - 4.200.000; Jornada completa

Descripción de la vacante

JPMorgan Chase is seeking a senior leader to shape and execute a shared services transformation focused on optimization, automation, and disciplined execution. You will drive cross-functional programs across operations, technology, and control functions, delivering measurable outcomes and governance to reduce manual effort and strengthen controls.

You will partner with production teams, develop business cases, and monitor KPIs to ensure scalable, sustainable improvements across the organization.

Formación

• 10+ years of experience in operations, transformation, or program management within financial services or a similarly complex environment.
• Strong ability to lead cross-functional initiatives in a matrixed organization.
• Proven experience identifying inefficiencies and implementing scalable solutions.

Responsabilidades

• Advance the shared services operating model with a primary focus on optimization and automation.
• Identify and execute opportunities to improve efficiency, strengthen controls, and reduce manual work.
• Partner with production teams to improve end-to-end process performance and service quality.
• Lead continuous improvement initiatives through process redesign and workflow optimization.
• Develop business cases, implementation plans, and progress updates for senior stakeholders.
• Define and monitor KPIs, productivity metrics, and operational health measures.
• Provide day-to-day advisory support to production leaders by translating strategy into actionable plans.

Conocimientos

Operations leadership

Transformation programs

Process improvement

Cross-functional collaboration

Executive communication

Automation tools knowledge

Descripción del empleo

Help shape the next phase of a shared services operating model focused on operational discipline, continuous improvement, and smarter ways of working. You will partner across operations, technology, and control functions to modernize processes and reduce manual effort. This role offers high visibility, meaningful impact, and the chance to turn strategy into measurable outcomes. If you enjoy solving complex problems and delivering practical transformation, we'd like to hear from you.

Job responsibilities:

• Advance the shared services operating model with a primary focus on optimization and automation
• Identify and execute opportunities to improve efficiency, strengthen controls, and reduce manual work
• Partner with production teams to improve end-to-end process performance, scalability, and service quality
• Lead continuous improvement initiatives through process redesign, workflow optimization, and automation enablement
• Support integrations and transitions into the shared services model, including readiness planning and stabilization
• Collaborate with business, operations, technology, and control partners to deliver practical, scalable solutions
• Develop business cases, implementation plans, and progress updates for senior stakeholders
• Define and monitor key performance indicators, productivity metrics, service levels, and operational health measures
• Improve resiliency through stronger governance, standardization, and clear operational routines
• Provide day-to-day advisory support to production leaders by converting strategic goals into actionable plans
• Promote a culture of innovation, accountability, collaboration, and continuous improvement

Required qualifications, capabilities and skills:

• 10 years of experience in operations, transformation, operational excellence, program management, or business management within financial services or a similarly complex environment
• Demonstrated experience leading cross-functional initiatives and delivering outcomes in a matrixed organization
• Working knowledge of process improvement methods, operating model design, controls, governance, and production management
• Proven ability to identify inefficiencies and implement scalable, sustainable solutions
• Experience supporting integration, optimization, automation, or transformation initiatives
• Strong and clear executive-level communication with data-driven analytical skills to support decision‑making.
• Strong organizational skills with the ability to manage multiple priorities and drive disciplined execution and Ability to challenge the status quo constructively and influence stakeholders across functions
• Understanding of JPMorgan automation tools capabilities (UIPath, Alteryx, Python,etc). Basic understanding of COS GB Banking Processes and JPMorgan Payment Products.
• Knowledge of Control requirements of the organization and knowledge of global banking business

Preferred qualifications, capabilities and skills:

• Experience developing operational performance reporting, productivity measurement, and service management routines
• Experience supporting automation delivery in partnership with technology teams (for example: workflow tools or rules-based automation)
• Experience strengthening operational risk management practices through effective controls and governance
• Experience supporting production migrations, transitions, or operating model changes across multiple teams
• Experience building clear documentation, standards, and procedures that improve consistency and transparency
• Experience facilitating workshops to map processes, identify root causes, and align stakeholders on improvements
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.