VP, Payments Operations & Delivery Leader

The Hongkong and Shanghai Banking Corporation Limited (HSBC); Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

The Hongkong and Shanghai Banking Corporation Limited Philippines is seeking a Vice President Payments Operations and Delivery Lead to oversee the end-to-end payments and remittance operations, ensuring timely, accurate delivery and adherence to SLAs.

The role focuses on transforming operations through automation and platform modernization, coordinating with regional stakeholders, managing risk and compliance, and building a high-performance team to support HSBC's strategic objectives.

Qualifications

• Degree holder with strong management skills.
• Ability to work under pressure with minimal supervision.
• Excellent written and oral communication skills.
• Familiar with project management tools and process improvement.
• Strong interpersonal skills with stakeholder influence.

Responsibilities

• Oversee end-to-end payments operations including domestic, cross-border, remittances.
• Ensure SLAs, quality, accuracy and cost targets are met.
• Monitor and report performance metrics such as accuracy and TAT.
• Define and drive transformation including automation and platform modernization.
• Manage risk, compliance and business continuity plans.

Skills

Management skills

Communication skills

Stakeholder management

Analytical thinking

Project management

Education

Degree holder

Job description

The Hongkong and Shanghai Banking Corporation Limited Philippines is seeking a Vice President Payments Operations and Delivery Lead to oversee the end-to-end payments and remittance operations, ensuring timely, accurate delivery and adherence to SLAs.

The role focuses on transforming operations through automation and platform modernization, coordinating with regional stakeholders, managing risk and compliance, and building a high-performance team to support HSBC's strategic objectives.