Financial Services Operations Lead

HSBC; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

HSBC in the Philippines seeks an experienced Assistant Manager to drive change, lead an operations team, and ensure high service quality. The role requires risk awareness, strong English communication, and flexibility across shifts. You will collaborate with project and business teams to maintain seamless operations.

The incumbent will manage processes, mentor staff, and uphold HSBC’s standards while delivering efficient, accurate results in a payment processing environment.

Qualifications

• Experience leading a team and managing operations.
• Strong change management abilities to improve processes.
• Excellent communication and customer-service focus.

Responsibilities

• Drive and manage change to achieve business goals (e.g., process improvements, changes in procedures).
• Lead by example through service excellence and driving quality initiatives for improved customer satisfaction.
• Escalate to Line Management any issues/transactions impacting service delivery or potential loss to the bank.
• Build, lead, motivate and manage an operations team with strong work ethics and open communication.
• Ensure the team acts as a single point of contact between project/business teams.

Skills

Team leadership

Change management

Customer service

Risk management

Fluent English

MS Office

Communication

Data interpretation

Shift flexibility

Production management

Tools

MS Office

Job description

HSBC in the Philippines seeks an experienced Assistant Manager to drive change, lead an operations team, and ensure high service quality. The role requires risk awareness, strong English communication, and flexibility across shifts. You will collaborate with project and business teams to maintain seamless operations.

The incumbent will manage processes, mentor staff, and uphold HSBC’s standards while delivering efficient, accurate results in a payment processing environment.