VP of Fraud Management & Strategy

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines seeks a Fraud Manager III to lead fraud prevention and remediation efforts for Global Banking Clients. You will guide a high-performing team and collaborate with partners to protect client assets and uphold service standards.

You'll analyze client data, drive change initiatives, and ensure resilience in a fast-paced, high-pressure environment while shaping department strategy and continuing to develop your leadership capabilities.

Qualifications

• Evaluate team and individual performance to achieve business objectives.
• Nurture diverse and inclusive work culture.
• Attract, develop and retain top talent.
• Coach and engage – to drive performance.
• Build and maintain a culture of trust, transparency and integrity.
• Ensure team are up to date on fraud trends.
• Support and enable team in achieving increased staff engagement score.
• Strong analytical and problem-solving skills, with comfort making data-driven decisions.
• Strong judgment and timely decision-making in dynamic environments and Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.

Responsibilities

• Own the KPI for fraud for Global Banking Clients
• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Build relationship both internal and external partners
• Insightful thought leader, who expresses their visions / concerns and challenges the status quo
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning

Skills

Fraud management

Leadership

Data analysis

Stakeholder management

Communication

Learning agility

Problem-solving

Education

Bachelor’s degree

Tools

Google G Suites

Microsoft Office

Job description

JPMorgan Chase & Co. in the Philippines seeks a Fraud Manager III to lead fraud prevention and remediation efforts for Global Banking Clients. You will guide a high-performing team and collaborate with partners to protect client assets and uphold service standards.

You'll analyze client data, drive change initiatives, and ensure resilience in a fast-paced, high-pressure environment while shaping department strategy and continuing to develop your leadership capabilities.