Fraud Risk VP - Global Banking Leader

JPMorganChase; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Fraud Manager III to lead the Fraud Management team, delivering proactive protection for Global Banking clients and guiding remediation strategies in high-pressure situations. You will help manage challenging scenarios, drive fraud detection and recovery solutions, and align with client expectations.

You will partner with stakeholders to resolve issues, mentor a diverse team, and shape department strategy through analytics and cross-functional

Qualifications

• Evaluate team and individual performance to achieve business objectives.
• Nurture diverse and inclusive work culture.
• Attract, develop and retain top talent.
• Coach and engage – to drive performance.
• Build and maintain a culture of trust, transparency and integrity.
• Ensure team are up to date on fraud trends.
• Support and enable team in achieving increased staff engagement score.
• Strong analytical and problem-solving skills, with data-driven decisions.

Responsibilities

• Own the KPI for fraud for Global Banking Clients
• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Build relationship both internal and external partners
• Insightful thought leader, who expresses their visions / concerns and challenges the status quo
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning

Skills

Analytical skills

Problem solving

Data-driven decisions

Leadership

Communication skills

Decision making

Team coaching

Stakeholder collaboration

Education

Bachelor's degree or 7+ years experience

Tools

G Suite

Microsoft Office

Job description

JPMorganChase in the Philippines is seeking a Fraud Manager III to lead the Fraud Management team, delivering proactive protection for Global Banking clients and guiding remediation strategies in high-pressure situations. You will help manage challenging scenarios, drive fraud detection and recovery solutions, and align with client expectations.

You will partner with stakeholders to resolve issues, mentor a diverse team, and shape department strategy through analytics and cross-functional