VP, Executive Services & Global Administrative Enablement

JPMorgan Chase & Co.; Manila; On-site; PHP 4,000,000 - 6,400,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Vice President to lead Executive Services and Administrative Enablement across APAC and EMEA. You will strengthen service delivery, build scalable processes, and partner with leaders to align coverage with priorities.

You will develop talent, manage administrative teams, drive projects, and ensure high-quality, risk-aware support for senior executives in a highly controlled banking environment.

Qualifications

• 8 years of experience in administrative operations, human resources, people management, or supporting employee lifecycle processes.
• 3 years of people management experience at a senior leadership level (Vice President or equivalent) within a global organization.
• Proven ability to lead operational change and implement process improvements.
• Experience defining and using performance metrics to manage service delivery and outcomes.
• Strong written and verbal communication skills with executive-ready summaries.
• Ability to build effective relationships across teams and senior stakeholders.
• Demonstrated problem-solving, root-cause analysis, and structured decision-making.
• Experience in a client-facing, service delivery, or customer support environment.
• Ability to operate in a highly controlled environment with focus on risk management and policy adherence.

Responsibilities

• Lead day-to-day operations for an administrative support team, ensuring appropriate coverage and alignment to business priorities across regions.
• Build and improve administrative enablement processes and operating routines to support efficient, consistent service delivery.
• Define and track performance metrics to monitor service quality, capacity, and operational outcomes.
• Manage performance processes, including goal setting, coaching, feedback, and compensation planning support.
• Hire, onboard, train, and retain administrative talent; build succession plans and develop future leaders.
• Coach and mentor team members and people managers to strengthen capability, engagement, and continuous improvement.
• Partner with business leaders and stakeholders to anticipate change, prioritize needs, and deliver scalable support solutions.
• Ensure compliance with policies and procedures through training, governance routines, and oversight.
• Strengthen control environment by identifying risks, escalating issues, and driving remediation actions.
• Lead and contribute to projects that improve productivity, reduce bureaucracy, and optimize business processes.

Skills

Administrative Operations

People Management

Change Management

Performance Metrics

Stakeholder Management

Communication

Problem Solving

Risk & Compliance

Client-Facing Service

Job description

JPMorgan Chase & Co. in Manila seeks a Vice President to lead Executive Services and Administrative Enablement across APAC and EMEA. You will strengthen service delivery, build scalable processes, and partner with leaders to align coverage with priorities.

You will develop talent, manage administrative teams, drive projects, and ensure high-quality, risk-aware support for senior executives in a highly controlled banking environment.