Voice Support Specialist | Hybrid & Growth Path

Outsourcey; Taguig; Hybrid; PHP 246,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Hybrid work model

Job summary

Outsourcey is hiring for a customer support role in the Philippines. The team supports schools and organizations through phone, email, and live chat, delivering prompt, accurate solutions.

A rotating roster and weekly onsite presence are required, with a strong emphasis on customer outcomes and continuous learning. Flexibility to work in a hybrid arrangement and a proactive attitude toward learning new systems are highly valued.

Qualifications

• 2+ years' experience in contact centre or customer service environments.
• Excellent communication and relationship-building with customers.
• Problem-solving with ability to investigate issues and resolve them.
• Ability to handle multiple inquiries across phone, chat, and email.
• Proactive learning of new systems and product features.
• Team-focused mindset and commitment to positive customer outcomes.
• Willingness to work a rotating roster between 7am and 8pm AEST.
• Hybrid work arrangement with one day per week in the office.

Responsibilities

• Deliver great customer support via phone, email, and live chat.
• Resolve issues on first contact when possible and follow up when needed.
• Collaborate with team and other departments for optimal outcomes.
• Learn Compass platform updates to confidently support schools.
• Contribute to a positive team culture and participate in training.
• Capture customer feedback to inform product and service improvements.
• Meet service standards and performance targets, including response times and CSAT.
• Maintain accurate records of interactions and follow-ups.

Skills

Contact centre experience

Strong communication

Problem solving

Multichannel support

Learns new systems

Team mindset

Willing to rotate roster

Hybrid work readiness

Job description

Outsourcey is hiring for a customer support role in the Philippines. The team supports schools and organizations through phone, email, and live chat, delivering prompt, accurate solutions.

A rotating roster and weekly onsite presence are required, with a strong emphasis on customer outcomes and continuous learning. Flexibility to work in a hybrid arrangement and a proactive attitude toward learning new systems are highly valued.