Voice Support & Customer Happiness Specialist

Circles; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Circles is seeking a Customer Happiness Expert in Makati to deliver outstanding service across voicemail, live chat, email, and social channels. You will resolve inquiries, collaborate with internal teams, and maintain empathy with customers while managing multiple conversations.

The ideal candidate has at least 2 years in customer service (voice-focused) and excellent English communication. Flexibility for shifting and weekend work is required; prior Zendesk experience is a plus.

Qualifications

• Experience in E-commerce, BPO, or Telco industry will be preferred.
• At least 2 years experience in customer service (Voice Support - Inbound/Outbound).
• Excellent communication skills (English).
• Amenable to shifting and weekend schedules.
• Experience in a chat support environment is a plus.
• Ability to multitask and work under pressure.
• Exceptional customer service skills.
• Passion for service excellence.
• Experience with Zendesk is a plus but not required.

Responsibilities

• Handling voicemail messages from customers and provides first line customer service support and immediate problem resolutions through call back.
• Handle multiple chats and resolve customers' concerns in an effective, efficient and timely manner via Live chat, Email, Social Media as needed
• Handle difficult or agitated customers and convey genuine empathy
• Respond to customer comments and/or inquiries in a manner that the situation/concern is understood
• Work with other departments in resolving customer's delivery, order management, network, app and billing issues
• Work closely with other team members to resolve any challenging issues encountered
• Perform ad-hoc tasks as needed for callback requests from customers and cross functional teams.

Skills

Customer service

English language

Multitasking

Empathy

Communication

Tools

Zendesk

Job description

Circles is seeking a Customer Happiness Expert in Makati to deliver outstanding service across voicemail, live chat, email, and social channels. You will resolve inquiries, collaborate with internal teams, and maintain empathy with customers while managing multiple conversations.

The ideal candidate has at least 2 years in customer service (voice-focused) and excellent English communication. Flexibility for shifting and weekend work is required; prior Zendesk experience is a plus.