Voice Operations Lead — Provider Services

Maxicare Healthcare Corporation; Metro Manila; On-site; PHP 500,000 - 750,000; Full time

Job summary

Maxicare Healthcare Corporation is seeking a Provider Services Supervisor – Voice in Metro Manila to lead the LOA processing team, ensure accurate coverage explanations, and maintain high service standards for members and partner providers.

The role emphasizes strong communication, issue resolution, and collaboration with internal departments, with flexibility to handle escalations and drive continuous improvements in workflows.

Qualifications

• Bachelor's degree in a healthcare or medical-related field preferred, or 3 years of college with 2 years in customer service or medical field.
• Excellent verbal and written communication skills.
• Proficient in data entry and transaction processing with attention to detail.
• Proficient in Google Applications (Gmail, Sheets, Slides, etc.).

Responsibilities

• Handle LOAs with minimal supervision and explain coverage details to members.
• Analyze escalations with internal and external partners regarding eligibility and coverage within SLA.
• Provide first-hand solutions for complaints and coordinate with internal departments as needed.
• Prepare reports with accurate data and submit them.
• Support campaigns and tasks during manpower shortages or BCP events to keep operations smooth.

Skills

Communication

Customer Service

Problem Solving

Org & Tech

Adaptability

Confidentiality

Education

Healthcare degree preferred

2+ years in customer service or medical field

Tools

CRM systems (Salesforce)

Genesys telephony

Job description

Maxicare Healthcare Corporation is seeking a Provider Services Supervisor – Voice in Metro Manila to lead the LOA processing team, ensure accurate coverage explanations, and maintain high service standards for members and partner providers.

The role emphasizes strong communication, issue resolution, and collaboration with internal departments, with flexibility to handle escalations and drive continuous improvements in workflows.