Voice Provider Services Lead

Maxicare Healthcare Corporation; Makati; Hybrid; PHP 446,400 - 613,800; Full time

Job summary

A leading healthcare provider in Makati is seeking a Provider Services Supervisor - Voice. The successful candidate will enhance service delivery and manage customer inquiries, ensuring a high standard of support for both providers and members. Responsibilities include overseeing Letters of Authorization, addressing escalations, and preparing reports. Applicants should have a Bachelor's degree in a related field, excellent communication skills, and a strong customer service orientation. This position supports a hybrid work model.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Strong verbal and written communication skills.
• Experience in customer service or medical field.

Responsibilities

• Review and process Letters of Authorization (LOA).
• Analyze escalations and address partner concerns.
• Prepare and submit reports ensuring accuracy.

Skills

Strong Communication Skills

Customer Service Oriented

Problem-Solving Abilities

Organizational Skills

Technical Proficiency

Adaptability

Confidentiality and Ethics

Education

Bachelor's degree in a Healthcare or Medical-related field

3 years of college education with 2 years experience

Tools

CRM systems (like Salesforce)

Telephony systems (like Genesys)

Google Applications (Gmail, GSheets, GSlides)

Job description

A leading healthcare provider in Makati is seeking a Provider Services Supervisor - Voice. The successful candidate will enhance service delivery and manage customer inquiries, ensuring a high standard of support for both providers and members. Responsibilities include overseeing Letters of Authorization, addressing escalations, and preparing reports. Applicants should have a Bachelor's degree in a related field, excellent communication skills, and a strong customer service orientation. This position supports a hybrid work model.