Customer Support Supervisor: Lead Fast, Quality Resolutions

Maxicare Healthcare Corporation; Mandaue; On-site; PHP 279,000 - 391,000; Full time

Job summary

Maxicare Healthcare Corporation is seeking a Customer Support Professional in the Philippines to screen coverage availments, monitor transactions, and coordinate across teams to ensure timely, quality support. You will track daily touchpoints and ensure requests are properly attended to with attention to issue trackers and reporting standards.

The role emphasizes timely resolution, cross-functional collaboration, and adherence to documented standards to deliver reliable healthcare coverage

Responsibilities

• Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
• Monitoring of identified Customer Support transactions as requested by internal and external customers
• Tracking of daily transactions received from various customer touch points and ensures requests are properly attended to (identified issue tracker)
• Coordination with customers and other groups to ensure completion of Support requirements within agreed quality and timeline
• Reviewing of required reports to ensure achievement of required standards

Job description

Maxicare Healthcare Corporation is seeking a Customer Support Professional in the Philippines to screen coverage availments, monitor transactions, and coordinate across teams to ensure timely, quality support. You will track daily touchpoints and ensure requests are properly attended to with attention to issue trackers and reporting standards.

The role emphasizes timely resolution, cross-functional collaboration, and adherence to documented standards to deliver reliable healthcare coverage