Voice Hub Customer Service

8003 Accenture Inc Company; Mandaluyong; On-site; PHP 167,000 - 234,000; Full time

Job summary

Accenture is seeking a CSR to provide customer service support per the defined scope and SLAs, ensuring call quality and meeting quantitative standards. The role involves resolving customer issues promptly and maintaining service levels.

The ideal candidate has BPO experience, strong communication skills, and flexibility to work on shifting schedules, including holidays if required, across Accenture locations.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• High school, senior high school graduates or college undergraduates with 2.5+ years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Good communication skills.
• Open to work at any Accenture offsite onsite.

Responsibilities

• Provide customer service support according to scope of work and SLAs.
• Ensure call quality and meet quantitative standards.
• Resolve customer issues in a timely fashion.

Skills

Good communication skills

Flexible to shifts

BPO experience

Education

Open to multiple education levels with BPO experience

Job description

Job Description

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Job Qualifications

• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting scheduled and during holidays if needed
• Good communication skills
• Open to work at any Accenture offsite onsite

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

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Join Accenture to work at the heart of change. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture