DE033364-Customer Service Associate

8004 Accenture Inc Company; Quezon City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Accenture Philippines is seeking a Customer Service Associate to support residential customers from Quezon City in a Return to Office setup. You will handle inquiries, ask effective questions to understand needs, and route issues to the right teams.

Key duties include identifying opportunities, supporting renewals, researching prospects, and building relationships with internal partners. Strong communication and basic product knowledge are essential for success.

Qualifications

• At least 6 months of relevant experience in customer service or similar roles.
• Excellent communication and listening skills; ability to handle calls professionally.

Responsibilities

• Identify business development opportunities and process plan renewals, upsell products and services, and gather leads.
• Collaborate with sales teams to manage opportunities and maintain prospect lists.
• Research to collect prospect company information and generate new leads.
• Ask questions to understand business needs, outcomes, and decision processes.
• Articulate product differentiators and value to customers.
• Maintain knowledge of products, industry trends, and competitors.
• Develop and execute inside sales strategies.
• Partner with Business Units and Strategic Partners to identify sales opportunities.
• Follow consultative selling approaches to map needs to solutions.

Skills

Standard Voice Profile

6 months experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Associate

WORK SETUP: Return to Office

OVERALL PURPOSE: Our Service team are the first point of contact for existing residential customer enquiries, taking the calls from the IVR or transferred from other departments. They ask effective questions in order to understand the call and determine who should handle it.

RESPONSIBILITIES:

• Identify business development opportunities and process plan renewals, recommend product changes, upsell additional products and services, acquire new customers and cater to customers moving in and out of homes, Broadband Sales, Solar opportunities, etc..


• Work with sales teams to create and manage a list of opportunities


• Conduct research to gather prospect company information and create new leads, discovering and qualifying new leads


• Ask questions to prospects to identify key business issues/needs, positive business outcomes, minimum required capabilities, metrics and to understand each prospect’s buying process.


• Effectively articulate the value of the products' unique differentiators.


• Learn and maintain basic knowledge of products and services, the industry and industry trends, and our competition


• Develop and execute inside sales strategy


• Partner with the different Business units, and Strategic Partners to identify sales strategy for opportunities.


• Follow consultative selling approach to link a prospect's needs with the proper solutions.

OTHERS:

• Project Shift Schedule: Morning Shift


• Project Rest Day: Weekends Off


• Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Standard Voice Profile


• At least 6 months of relevant experience

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture