Voice Hub: Dynamic Customer Care Specialist

8003 Accenture Inc Company; Mandaluyong; On-site; PHP 167,000 - 234,000; Full time

Job summary

Accenture is seeking a CSR to provide customer service support per the defined scope and SLAs, ensuring call quality and meeting quantitative standards. The role involves resolving customer issues promptly and maintaining service levels.

The ideal candidate has BPO experience, strong communication skills, and flexibility to work on shifting schedules, including holidays if required, across Accenture locations.

Qualifications

• Open to college graduates with at least 6 months of BPO experience.
• High school, senior high school graduates or college undergraduates with 2.5+ years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Good communication skills.
• Open to work at any Accenture offsite onsite.

Responsibilities

• Provide customer service support according to scope of work and SLAs.
• Ensure call quality and meet quantitative standards.
• Resolve customer issues in a timely fashion.

Skills

Good communication skills

Flexible to shifts

BPO experience

Education

Open to multiple education levels with BPO experience

Job description

Accenture is seeking a CSR to provide customer service support per the defined scope and SLAs, ensuring call quality and meeting quantitative standards. The role involves resolving customer issues promptly and maintaining service levels.

The ideal candidate has BPO experience, strong communication skills, and flexibility to work on shifting schedules, including holidays if required, across Accenture locations.