DE033230-Customer Service Associate

8003 Accenture Inc Company; Taguig; On-site; PHP 246,000 - 335,000; Full time

Job summary

Accenture in Taguig, Philippines, invites applications for a Customer Service Associate. The role handles inbound and outbound calls, responds to inquiries, resolves issues, and documents interactions while aiming to meet SLAs and quality targets.

Work setup is Return to Office with weekends off; night shift schedule; location at Taguig Uptown Bonifacio Tower 3. Strong communication and adherence to data privacy are essential.

Qualifications

• Minimum 6 months of work experience required.
• Experience in claims domain preferred.
• Standard Voice Profile; no domain.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Respond to inquiries and provide accurate information.
• Resolve issues, complaints, and escalations promptly.
• Document interactions and update records in the system.
• Meet SLAs, productivity, and quality targets.
• Follow scripts and customer service guidelines.
• Coordinate with supervisors for complex concerns.
• Foster positive relationships through professional communication.
• Ensure policy, data privacy, and security compliance.

Skills

Standard Voice Profile

6 months work experience

Claims domain

Job description

Eligibility

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Customer Service Associate

WORK SETUP

Return to Office

RESPONSIBILITIES

• Handle inbound and/or outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues, complaints, and escalations in a timely manner.
• Document customer interactions and update records in the system.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Follow established processes, scripts, and customer service guidelines.
• Coordinate with supervisors or support teams for complex concerns.
• Build and maintain positive customer relationships through professional communication.
• Ensure compliance with company policies, data privacy, and security requirements

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• Standard Voice Profile; no domain
• With at least 6 months of work experience
• Claims domain is preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Why join us

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