Senior Customer Support & CRM Specialist

Recruitify_HR; Quezon City; On-site; PHP 260,000 - 380,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service professional in Quezon City, Philippines. The role involves assisting customers via phone, email, and chat, maintaining professionalism, and ensuring high satisfaction levels.

You will collaborate with team members to improve service delivery and document interactions in the CRM system. Ideal candidates have 5–8 years of experience, strong communication skills, and the ability to handle multiple tasks while prioritizing workload with patience

Qualifications

• Diploma in any relevant field.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize workload.
• Patience and empathy to deal with customer concerns.

Responsibilities

• Assist customers in resolving inquiries and issues via phone, email, and chat.
• Maintain a high level of professionalism and ensure customer satisfaction.
• Collaborate with team members to enhance service delivery and customer experience.
• Document and process customer interactions in the CRM system.
• Provide accurate information about products and services to customers.

Skills

Strong communication and interpersonal

Education

Diploma in any relevant field

Job description

Recruitify_HR is seeking a dedicated Customer Service professional in Quezon City, Philippines. The role involves assisting customers via phone, email, and chat, maintaining professionalism, and ensuring high satisfaction levels.

You will collaborate with team members to improve service delivery and document interactions in the CRM system. Ideal candidates have 5–8 years of experience, strong communication skills, and the ability to handle multiple tasks while prioritizing workload with patience