Night-Shift Technical Support Specialist (Voice) – Taguig

transcosmos Asia Philippines Inc.; Philippines; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in the Philippines is seeking a Technical Support Representative (Voice) to join their team in McKinley Hills, Taguig City. This role involves performing daily customer service tasks, ensuring adherence to KPIs, and proactively resolving customer queries. The ideal candidate should have at least 6 months of relevant experience, strong English communication skills, and be willing to work flexible hours. Applications are accepted virtually, with an emphasis on professional and personal growth.

Qualifications

• Must have at least 6 months of experience as a Customer Service or Technical Support Representative in a BPO setting.
• Experience handling voice accounts is required.

Responsibilities

• Perform day to day operational activities in customer service.
• Ensure KPI is met and guidelines are adhered to.
• Collaborate with teams to resolve customer queries and complaints.

Skills

Strong English communication skills

Customer service experience

Ability to work flexible hours

Education

Senior High School graduate or higher

Job description

A leading BPO company in the Philippines is seeking a Technical Support Representative (Voice) to join their team in McKinley Hills, Taguig City. This role involves performing daily customer service tasks, ensuring adherence to KPIs, and proactively resolving customer queries. The ideal candidate should have at least 6 months of relevant experience, strong English communication skills, and be willing to work flexible hours. Applications are accepted virtually, with an emphasis on professional and personal growth.