Voice Customer Service Representative

Lewis Personnel Management; Makati; On-site; PHP 240,000 - 320,000; Full time

Job summary

Lewis Personnel Management is seeking a Voice Customer Service Representative to join our Makati team. The role centers on handling customer calls, providing accurate information, and resolving inquiries with a professional demeanor.

The ideal candidate has strong verbal and written communication skills, comfort with phone conversations, and basic computer proficiency. This position requires onsite work in Makati, with training provided to acclimate to our procedures.

Qualifications

• Open to candidates from any educational or professional background.
• Customer service experience is an advantage but not required.
• Strong verbal and written communication skills.
• Comfortable handling customer conversations over the phone.
• Basic computer skills and familiarity with common applications.
• Willing to learn new systems and processes.
• Customer-focused, patient, and professional when handling different types of concerns.
• Willing to work fully onsite in Makati.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate and helpful information to customers.
• Assist customers with their requests and resolve concerns in a professional manner.
• Document customer interactions and update relevant information in the system.
• Follow established procedures and service guidelines.
• Coordinate with internal teams when concerns require further assistance.
• Maintain a positive and professional customer experience.

Skills

Communication skills

Verbal communication

Written communication

Phone handling

Patience

Tools

Basic computer skills

Job description

We're Hiring: Voice Customer Service Representative

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.

• Provide accurate and helpful information to customers.

• Assist customers with their requests and resolve concerns in a professional manner.

• Document customer interactions and update relevant information in the system.

• Follow established procedures and service guidelines.

• Coordinate with internal teams when concerns require further assistance.

• Maintain a positive and professional customer experience.

Qualifications

• Open to candidates from any educational or professional background.

• Customer Service experience is an advantage but not required.

• Strong verbal and written communication skills.

• Comfortable handling customer conversations over the phone.

• Basic computer skills and familiarity with common applications.

• Willing to learn new systems and processes.

• Customer-focused, patient, and professional when handling different types of concerns.

• Willing to work fully onsite in Makati.