Voice & Chat Support Specialist

YWA HUMAN RESOURCE CORPORATION; Lapu-Lapu; On-site; PHP 201,000 - 268,000; Full time

Job summary

YWA Human Resource Corporation in Maribago, Lapu-Lapu City, Cebu, is seeking Call Centre Representatives to join our full-time team. You will handle voice and non-voice inquiries, record interactions in our CRM, and ensure courteous, professional service to every customer.

The role offers training and development with opportunities to grow in a dynamic call centre environment; we value reliability, adaptability, and a customer-first mindset.

Qualifications

• Good verbal and written English communication.
• Strong listening and comprehension abilities.
• Customer service experience preferred, willing to learn.

Responsibilities

• Handle inbound and outbound voice calls from customers in a courteous and professional manner.
• Provide support through non-voice channels including email, chat and other digital platforms.
• Use CRM software to document interactions and maintain accurate records.
• Resolve customer issues promptly and escalate complex matters when necessary.
• Follow scripts and guidelines to maintain quality and customer experience.
• Meet or exceed KPIs such as call handling times and first-call resolution.

Skills

Verbal and written English

Customer service mindset

Multitasking

Attentive listening

Punctuality

Education

High school diploma or equivalent

Tools

CRM software

Job description

YWA Human Resource Corporation in Maribago, Lapu-Lapu City, Cebu, is seeking Call Centre Representatives to join our full-time team. You will handle voice and non-voice inquiries, record interactions in our CRM, and ensure courteous, professional service to every customer.

The role offers training and development with opportunities to grow in a dynamic call centre environment; we value reliability, adaptability, and a customer-first mindset.