Customer Care Specialist - Cebu | Flexible Shifts

YWA HUMAN RESOURCE CORPORATION; Lapu-Lapu; On-site; PHP 201,000 - 312,000; Full time

Job summary

YWA HUMAN RESOURCE CORPORATION is seeking a dedicated Call Center Agent for our Bankal, Lapu-Lapu City operations in Cebu. This full-time role involves handling customer inquiries across channels, delivering accurate product information, and resolving issues with empathy to ensure high satisfaction.

You will document interactions, adhere to quality standards, and work with the team to achieve targets. Evening and weekend shifts may be required, with a focus on reliable attendance and

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication in English with clear pronunciation and professional tone
• Strong listening abilities and the ability to empathise with customers
• Proficiency with computer systems and navigating multiple software applications
• Patience and composure when handling escalated situations
• Ability to multitask with accuracy and attention to detail
• Strong work ethic, reliability and attendance
• Willingness to work flexible shift schedules including evenings and weekends
• Previous customer service or call centre experience is advantageous
• Enthusiastic attitude and desire to help customers and contribute to team success

Responsibilities

• Answer incoming customer calls professionally and promptly
• Provide accurate information about products and services
• Resolve customer complaints with empathy and swift resolutions
• Document customer interactions in the system
• Follow policies and quality assurance standards
• Identify opportunities to upsell or cross-sell products and services
• Collaborate with team and supervisors to meet targets
• Participate in ongoing training and product knowledge development
• Meet performance metrics such as call handling time and first-contact resolution

Skills

Verbal English

Written English

Listening

Computer skills

Multitasking

Reliability

Flexible shifts

Customer service experience

Education

High school diploma

Tools

CRM software

Job description

YWA HUMAN RESOURCE CORPORATION is seeking a dedicated Call Center Agent for our Bankal, Lapu-Lapu City operations in Cebu. This full-time role involves handling customer inquiries across channels, delivering accurate product information, and resolving issues with empathy to ensure high satisfaction.

You will document interactions, adhere to quality standards, and work with the team to achieve targets. Evening and weekend shifts may be required, with a focus on reliable attendance and