Customer Care Specialist - Call Center

YWA HUMAN RESOURCE CORPORATION; Cebu City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career progression

Mentorship

Dynamic workplace

Job summary

YWA Human Resource Corporation seeks enthusiastic Call Center Representatives in Mactan, Lapu-Lapu City, Cebu for a full-time role as part of our Pioneer Account programme launching on October 6th. You will deliver exceptional customer service and act as the voice of our company across all client interactions.

Join a team that values customer excellence and offers comprehensive training, mentorship from experienced supervisors, and clear opportunities for career progression within the

Qualifications

• High school diploma or equivalent.
• Excellent communication and listening skills.
• Ability to remain patient and empathetic with customers.
• Strong multitasking and time-management in a fast-paced setting.
• Customer service experience is valued; training provided.
• Proficient in basic computer use and familiar with call centre software.
• Problem-solving mindset with practical solutions.
• Reliable and punctual with solid work ethic.
• Willingness to work in shifts.

Responsibilities

• Answer incoming calls with prompt, courteous assistance.
• Handle inquiries, complaints, and requests empathetically.
• Process transactions and keep accurate interaction records.
• Follow scripts while adapting to customer needs.
• Resolve issues or escalate to appropriate departments.
• Aim to meet or exceed performance targets (call handling, quality, CSAT).
• Maintain professional demeanor and positive attitude.
• Continuously update product knowledge for accuracy.
• Collaborate with team and supervisors to reach goals.

Skills

Communication skills

Listening

Empathy

Multitasking

Basic computer skills

Call centre software

Problem-solving

Reliability

Shift flexibility

Education

High school diploma

Tools

Call center software

Job description

YWA Human Resource Corporation seeks enthusiastic Call Center Representatives in Mactan, Lapu-Lapu City, Cebu for a full-time role as part of our Pioneer Account programme launching on October 6th. You will deliver exceptional customer service and act as the voice of our company across all client interactions.

Join a team that values customer excellence and offers comprehensive training, mentorship from experienced supervisors, and clear opportunities for career progression within the