Voice Center Call Agent – Customer Support Pro

Open Access BPO; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Open Access BPO is seeking a motivated Call Center Associate in the Philippines to join our customer-focused team in Davao City. The ideal candidate has at least 6 months of voice-account experience and can handle inquiries, concerns, and account-related tasks while delivering excellent service.

You will be expected to work shifting schedules (weekends/holidays if required), document interactions accurately, and meet quality, productivity, and customer-satisfaction targets with strong

Qualifications

• At least 6 months of BPO or call center experience in a voice account.
• Good verbal and written communication skills.
• Basic computer skills and familiarity with common office applications.
• Ability to multitask and adapt to voice and non-voice responsibilities.
• Willingness to work on shifting schedules, weekends, and holidays, if required.

Responsibilities

• Assist customers with inquiries, concerns, and requests through voice and other assigned channels.
• Accurately document customer interactions and update records in the system.
• Follow company policies, standard operating procedures, and account-specific guidelines.
• Meet performance targets for quality, productivity, attendance, and customer satisfaction.
• Adapt to changing tasks and responsibilities based on business needs.

Skills

Call center exp

Voice account exp

Communication skills

Basic computer skills

Job description

Open Access BPO is seeking a motivated Call Center Associate in the Philippines to join our customer-focused team in Davao City. The ideal candidate has at least 6 months of voice-account experience and can handle inquiries, concerns, and account-related tasks while delivering excellent service.

You will be expected to work shifting schedules (weekends/holidays if required), document interactions accurately, and meet quality, productivity, and customer-satisfaction targets with strong