Call Center Associate

Open Access BPO; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Open Access BPO is seeking a motivated Call Center Associate in the Philippines to join our customer-focused team in Davao City. The ideal candidate has at least 6 months of voice-account experience and can handle inquiries, concerns, and account-related tasks while delivering excellent service.

You will be expected to work shifting schedules (weekends/holidays if required), document interactions accurately, and meet quality, productivity, and customer-satisfaction targets with strong

Qualifications

• At least 6 months of BPO or call center experience in a voice account.
• Good verbal and written communication skills.
• Basic computer skills and familiarity with common office applications.
• Ability to multitask and adapt to voice and non-voice responsibilities.
• Willingness to work on shifting schedules, weekends, and holidays, if required.

Responsibilities

• Assist customers with inquiries, concerns, and requests through voice and other assigned channels.
• Accurately document customer interactions and update records in the system.
• Follow company policies, standard operating procedures, and account-specific guidelines.
• Meet performance targets for quality, productivity, attendance, and customer satisfaction.
• Adapt to changing tasks and responsibilities based on business needs.

Skills

Call center exp

Voice account exp

Communication skills

Basic computer skills

Job description

We are looking for a motivated and customer-oriented Call Center Associate to join our team. The ideal candidate must have at least 6 months of experience in a voice account and be comfortable handling customer inquiries, addressing concerns, and performing various account-related responsibilities while maintaining excellent customer service.

Qualifications:

• At least 6 months of BPO or call center experience in a voice account.
• Good verbal and written communication skills.
• Basic computer skills and familiarity with common office applications.
• Ability to multitask and adapt to both voice and non-voice responsibilities.
• Strong attention to detail, problem-solving skills, and a customer-focused attitude.
• Willingness to work on shifting schedules, weekends, and holidays, if required.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with their inquiries, concerns, and requests through voice and other assigned channels.
• Accurately document customer interactions and update records in the system.
• Follow company policies, standard operating procedures, and account-specific guidelines.
• Meet performance targets for quality, productivity, attendance, and customer satisfaction.
• Adapt to changing tasks and responsibilities based on business needs.