Call Center Agent - Davao City

TASQ Staffing Solutions Inc.; Davao de Oro; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A reputable staffing solutions company in Davao City is seeking Call Center Agents to provide exceptional service to clients. Responsibilities include responding to inquiries, resolving issues, and maintaining records. Candidates must have at least 6 months of BPO experience and be fluent in English. Must be willing to work on-site and on shifting schedules. This role offers performance bonuses and mandatory benefits such as maternity and paternity leave.

Qualifications

• Must have at least 6 months of solid BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Davao City.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English Language

Customer Service

Problem Solving

Call Centre

Discretion

Account Management

Education

High School Graduate (Old Curriculum)

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for Call Center Agents to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.gh effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum)
• Must have at least 6 months of solid BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Davao City
• Amenable to work on shifting schedule
• Can start ASAP