Voice Banking Support Specialist

Security Bank; Makati; Vor Ort; PHP 357.000 - 469.000; Vollzeit

Zusammenfassung

SB Finance in Makati, Philippines, seeks a Voice Customer Service Specialist to provide high-quality support via inbound hotline interactions for current and delinquent accounts. You will handle inquiries, requests, and complaints with professionalism, escalating when needed to ensure timely resolutions.

Responsibilities include outbound outreach, case ticket management, and ensuring adherence to quality standards while contributing to cross-selling opportunities.

Qualifikationen

• 1–4 years of work experience.
• Educational attainment: Vocational/Secondary Level Graduate.
• Banking/Finance sector knowledge and customer service experience helpful.
• Strong communication and active listening skills.

Aufgaben

• Handle inbound calls to address client inquiries, requests, and complaints related to current accounts and those in delinquency.
• Conduct outbound calls to relay or gather information essential for resolutions.
• Operate in a 24/7 service environment when required.
• Adhere to shifts and on/off-phone periods.
• Meet or exceed productivity targets and metrics.
• Create and manage case tickets and route to relevant teams.
• Deliver interactions aligned with quality standards and service attributes.
• Engage clients for sales opportunities when appropriate.

Kenntnisse

Product knowledge

Communication skills

Active listening

De-escalation

Multi-system navigation

Ausbildung

Vocational/Secondary Level Graduate

Tools

Microsoft Office

Multi-system navigation

Jobbeschreibung

SB Finance in Makati, Philippines, seeks a Voice Customer Service Specialist to provide high-quality support via inbound hotline interactions for current and delinquent accounts. You will handle inquiries, requests, and complaints with professionalism, escalating when needed to ensure timely resolutions.

Responsibilities include outbound outreach, case ticket management, and ensuring adherence to quality standards while contributing to cross-selling opportunities.