Financial Accounts Support Specialist

Recruitify_HR; Muntinlupa; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Zusammenfassung

Recruitify_HR is seeking a dedicated Customer Support representative in the Philippines to handle inbound inquiries about financial products and services. You will assist customers with account information, billing concerns, payments, and transaction inquiries, ensuring accuracy and service quality.

You will document interactions in company systems, adhere to policies, and escalate complex issues when necessary while meeting quality, productivity, and customer satisfaction targets.

Aufgaben

• Handle inbound customer inquiries related to financial products and services.
• Assist customers with account information, billing concerns, payments, and transaction inquiries.
• Provide accurate information about financial products, services, and company policies.
• Process customer requests, account updates, and service inquiries efficiently.
• Resolve customer concerns while maintaining high standards of customer service.
• Document customer interactions accurately using company systems.
• Escalate complex financial concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Document management

Jobbeschreibung

Recruitify_HR is seeking a dedicated Customer Support representative in the Philippines to handle inbound inquiries about financial products and services. You will assist customers with account information, billing concerns, payments, and transaction inquiries, ensuring accuracy and service quality.

You will document interactions in company systems, adhere to policies, and escalate complex issues when necessary while meeting quality, productivity, and customer satisfaction targets.