Voice & Accent Training Lead

WNS Global Services, Inc.; Quezon City; On-site; PHP 502,000 - 837,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila is seeking a Communications and Process Assistant Manager to design, deliver, and evaluate training programs that enhance communication skills and process knowledge across the organization.

The role focuses on improving interpersonal, verbal, non-verbal, and written communication to drive teamwork, productivity, and customer satisfaction, while enabling employees to sharpen the required skills.

Qualifications

• At least 2 years of college completed.
• Minimum 3 years as Communications/Language Trainer with at least 1 year as Communications lead.
• Experience in coaching and people development is mandatory.
• Experience in corporate or customer service environments.
• Proven experience in training or teaching communication skills.
• Strong presentation, public speaking, and interpersonal skills.
• Knowledge of adult learning principles and training methodologies.
• In depth understanding of TNI/TNA process and ability to make recommendations for process improvements
• Advance knowledge with tools like Microsoft Office, LMS platforms, and virtual training tools (e.g., Zoom, MS Teams).

Responsibilities

• Design, deliver, and evaluate training programs that enhance communication skills and process knowledge across an organization.
• Improve interpersonal, verbal, non-verbal, and written communication to drive productivity, teamwork, and customer satisfaction.
• Enable employees to acquire/sharpen their skills and knowledge for the required role.
• (S)he will deliver Training and Design Content for the specific area(s) inductees, with best-in-class engagement and delivery techniques and by adhering to compliance standards

Skills

Communications training

Public speaking

Interpersonal skills

Analytical skills

Change management

Time management

Adult learning principles

Report interpretation

Coaching and development

Education

Two years of college completed

Tools

Microsoft Office

LMS platforms

Zoom

MS Teams

Job description

WNS Global Services, Inc. in Metro Manila is seeking a Communications and Process Assistant Manager to design, deliver, and evaluate training programs that enhance communication skills and process knowledge across the organization.

The role focuses on improving interpersonal, verbal, non-verbal, and written communication to drive teamwork, productivity, and customer satisfaction, while enabling employees to sharpen the required skills.