Communications Trainer: Elevate Interactions & Writing

Our Clients; Pasay; On-site; PHP 360,000 - 600,000; Full time

Job summary

Our Clients in the Philippines is seeking a Communications Trainer to design and deliver training programs focused on verbal and written communication, customer interaction, active listening, business etiquette, and client-specific standards.

You will partner with Operations, Quality, and Learning & Development teams to improve customer experience, employee confidence, and overall communication effectiveness.

Qualifications

• Bachelor’s degree in Education, English, Communications, HR, or related field.
• 2–4 years of experience in communications training, language training, learning and development, or customer service training within a BPO, shared services, or corporate environment.
• Experience delivering classroom, virtual, and one-on-one coaching sessions.
• Excellent command of the English language with strong verbal and written communication skills.
• Training certifications (e.g., Train-the-Trainer) preferred but not required.

Responsibilities

• Facilitate communication training programs for new hires and tenured employees across multiple business units.
• Deliver training on English language proficiency, grammar, pronunciation, accent neutralization, active listening, empathy, business writing, and professional communication.
• Conduct communication assessments to identify skill gaps and recommend targeted development plans.
• Develop, update, and maintain training materials, facilitator guides, presentations, job aids, and learning resources.
• Provide individualized coaching and constructive feedback to improve communication effectiveness and customer interactions.
• Collaborate with Operations, Quality Assurance, and Learning & Development teams to align training initiatives with business goals and client expectations.
• Analyze quality scores, customer feedback, and performance metrics to identify communication improvement opportunities.
• Support onboarding, refresher training, upskilling initiatives, and communication calibration sessions.
• Facilitate classroom, virtual, and blended learning sessions using adult learning methodologies.
• Monitor trainee progress, evaluate training effectiveness, and recommend continuous improvements to learning programs.
• Maintain accurate training documentation, attendance records, and certification results.
• Stay current on communication best practices, customer service trends, and organizational initiatives.

Skills

Exceptional English

Public speaking

Adult learning principles

Coaching

Active listening

Grammar writing

Stakeholder management

Analytical thinking

Time management

MS Office & LMS

Diverse audiences

Education

Bachelor's degree in Education/English/Communications/HR/Business

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Job description

Our Clients in the Philippines is seeking a Communications Trainer to design and deliver training programs focused on verbal and written communication, customer interaction, active listening, business etiquette, and client-specific standards.

You will partner with Operations, Quality, and Learning & Development teams to improve customer experience, employee confidence, and overall communication effectiveness.