Assistant Manager - Training (Voice and Accent)

wns careers - philippines; Western Visayas; On-site; PHP 335,000 - 558,000; Full time

Job summary

wns careers - philippines seeks a skilled trainer with a background in BPO environments to design and lead soft skills training programs. The role requires hands-on coaching, problem solving, and the ability to motivate trainees to meet performance targets.

The candidate should have 3-5 years of trainer experience in BPO, plus at least 2 years as Training Lead or Supervisor, and be willing to work onsite in Iloilo City.

Qualifications

• Bachelor's degree required.
• 3-5 years as trainer in BPO industry.
• At least 2 years as Training Lead or Training Supervisor focusing on Soft Skills or Communications Training.
• Amenable to work onsite fulltime in Iloilo City.

Responsibilities

• Create training programs and/or projects to enhance trainee and agent effectiveness.
• Travel to train batches if necessary.

Skills

Coaching

Training Leadership

Counselling

Problem solving

Decision making

Motivate trainees

Deadline awareness

Travel willingness

Computer usage

Education

Bachelor's Degree

Tools

Computer skills

Job description

• A flair for Coaching, Development and Counselling skills
• Problem solving skills and an ability to analyze and take decisions
• Ability to motivate trainees
• Ability to meet acute deadlines
• Flexibility and a willingness to take on additional responsibility as well as travel, if necessary, to train batches
• Good command over computer usage
• Should be from a BPO / Floor Support Training Experience
• Create training programs and / or projects to enhance trainee and agent effectiveness

Qualifications:

• Bachelor's Degree
• At least 3-5 years of experience as a trainer within BPO industry environment; at least 2 years as a Training Lead or Training Supervisor focusing on Soft Skills Training or Communications Training
• Amenable to work onsite fulltime in Iloilo City